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I have a KM C364e that we replaced with a newer model
When i got it back to the shop i tried to run an initialize to wipe the machine
I cannot access Service menu and when i try to access it from a browser it just times out.
I can get to display keypad, but when i hit the 'start' button i get an error beep
The client IT dept must have locket it out
any thoughts?
THANK YOU!
There may be a job stuck in the queue. There are only a few reasons you would not be able to access service mode..This and lack of the CE password are the only reasons I can think of, and if you can't access service mode via the control panel, why would you think the web page would work. The web page can be locked out in admin mode. Look for HTTP server enabled. E
Job list is clear
There are 2 items in the 'needs attention' - 'preparing scan/fax' and 'preparing user box'
the machine has been powered on and the last reboot was prior to the holiday weekend
Rebooted machine again and after 15 minutes still waiting on 'preparing scan/fax' and 'preparing user box'
there are no error messages, it just seems to be stuck on those two items
Also, the 'network' option is missing in Admin mode (as are several other menu options)
Last edited by FuserNoob; 11-29-2022 at 06:17 PM. Reason: updated info
It sounds like the HDD is wiped or removed, but still Set. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
You may also get something like this when the NIC is not pulling an IP address properly..Have you tried connecting it to a DHCP enabled network? Or, letting it come to ready with the ethernet cable disconnected?
you can boot into trouble reset mode and see if you can access service mode from there.
We know a thing or two because we've seen a thing or two.
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Re: C364c locked out of Service and Web
OK..
It's getting an IP address on our LAN
I disconnected the Ethernet cable and rebooted - same issue, wont get past 'preparing scan/fax' and 'preparing user box'
I did a power-on self diagnostic, here is the result:
Check ALL
DIMM R/W Check
WORK0 OK
WORK1 OK
FILE0 OK
FILE1 OK
FILE2 OK
FILE3 OK
FILE4 OK
FILE5 OK
On Board Memory Check
R/W Check OK
Pattern Check OK
SDD Check
R/W Check OK
Pattern Check OK
HDD Check
R/W Check OK
Pattern Check OK
in the first post you made you said you hit the "start" button. Not sure if this was a mistype or if you're hitting the wrong button. Power the machine off, hold down reset, and power it back on. Try to enter service mode from the trouble reset screen. You have to hit stop, not start.
Curse these fat fingers- yes, i meant 'stop'
I tried accessing the service menu through trouble reset screen - no dice
Why?Originally Posted by FuserNoob
Curse these fat fingers
I tried accessing the service menu through trouble reset screen - no dice
Do you see CE password screen or what?
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