Results 1 to 10 of 10
  1. #1
    Trusted Tech 50+ Posts
    C258 wont recognize paper trays - cant print or copy

    FuserNoob's Avatar
    Join Date
    Jul 2022
    Location
    Sandy, Utah
    Posts
    65
    Rep Power
    5

    C258 wont recognize paper trays - cant print or copy

    I have a client with a c258 that wont recognize paper trays (tray 1, tray 2 and large capacity tray 3) and it wont print or copy.
    Rebooted
    The tray guides have been reset
    printer instances on PC's have been removed/reinstalled
    I'm at a loss as to where to go from here.
    Thanks for any help!

  2. #2
    Master Of The Obvious 10,000+ Posts
    C258 wont recognize paper trays - cant print or copy

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,445
    Rep Power
    462

    Re: C258 wont recognize paper trays - cant print or copy

    Have you done a System Error Clear? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,103
    Rep Power
    346

    Re: C258 wont recognize paper trays - cant print or copy

    Quote Originally Posted by blackcat4866 View Post
    Have you done a System Error Clear? =^..^=
    +1 trays may be isolated.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #4
    Service Manager 1,000+ Posts
    Join Date
    Mar 2017
    Posts
    1,568
    Rep Power
    73

    Re: C258 wont recognize paper trays - cant print or copy

    Tray 3 would normally be a loose or not fully seated power or data cable, but all 3 trays lean towards a board issue..What about the bypass tray, does it work, and are Tray 1 and 2 seeing paper, just the wrong size? Do you have a light on the tray indicating paper status..I would not worry about printing until you get the copy working. E

  5. #5
    Trusted Tech 50+ Posts
    C258 wont recognize paper trays - cant print or copy

    FuserNoob's Avatar
    Join Date
    Jul 2022
    Location
    Sandy, Utah
    Posts
    65
    Rep Power
    5

    Re: C258 wont recognize paper trays - cant print or copy

    Quote Originally Posted by blackcat4866 View Post
    Have you done a System Error Clear? =^..^=
    I have not, since it's not showing an error code, but I can try

  6. #6
    Trusted Tech 50+ Posts
    C258 wont recognize paper trays - cant print or copy

    FuserNoob's Avatar
    Join Date
    Jul 2022
    Location
    Sandy, Utah
    Posts
    65
    Rep Power
    5

    Re: C258 wont recognize paper trays - cant print or copy

    Quote Originally Posted by emujo2 View Post
    Tray 3 would normally be a loose or not fully seated power or data cable, but all 3 trays lean towards a board issue..What about the bypass tray, does it work, and are Tray 1 and 2 seeing paper, just the wrong size? Do you have a light on the tray indicating paper status..I would not worry about printing until you get the copy working. E
    that's a possibility, as i replaced the caster base with the LC drawer
    I have not tried the bypass tray, but i will
    the trays DO NOT light up, as it looks like they are seeing paper
    and i agree, copy first - then print

  7. #7
    Service Manager 1,000+ Posts
    Join Date
    Mar 2017
    Posts
    1,568
    Rep Power
    73

    Re: C258 wont recognize paper trays - cant print or copy

    Tray light is only on when tray is empty. What happens when you open close a drawer? Do the trays rise? Does the LCD display reflect what the side guides are telling it?

  8. #8
    Senior Tech 250+ Posts progoffice's Avatar
    Join Date
    Nov 2008
    Posts
    319
    Rep Power
    49

    Re: C258 wont recognize paper trays - cant print or copy

    If you disconnect the LCT you added from the machine does that make a difference on trays 1 and 2?

    I'm pretty sure the C258 uses the PC-410 and not the PC-415. If you're accidentally using the PC-415 (looks exactly the same) maybe that's throwing the rest of the paper detection system off?

    Just something else to check and try.

  9. #9
    Trusted Tech 50+ Posts
    C258 wont recognize paper trays - cant print or copy

    FuserNoob's Avatar
    Join Date
    Jul 2022
    Location
    Sandy, Utah
    Posts
    65
    Rep Power
    5

    Re: C258 wont recognize paper trays - cant print or copy

    Quote Originally Posted by emujo2 View Post
    Tray light is only on when tray is empty. What happens when you open close a drawer? Do the trays rise? Does the LCD display reflect what the side guides are telling it?
    I actually swapped out the printer on Friday - c258 with a c258, so the LC tray is the same unit that was working for them - loose power/data cable on the LC tray is the more likely culprit.

  10. #10
    Trusted Tech 50+ Posts
    C258 wont recognize paper trays - cant print or copy

    FuserNoob's Avatar
    Join Date
    Jul 2022
    Location
    Sandy, Utah
    Posts
    65
    Rep Power
    5

    Re: C258 wont recognize paper trays - cant print or copy

    FYI - had the client reboot the machine and... whaddya know...works like a charm

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here