Dislikes Dislikes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. 01-18-2023 #1
    copyman
    copyman is offline
    Service Manager 2,500+ Posts
    Follow up to C454e not recognizing FS534

    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,860
    Rep Power
    133

    Follow up to C454e not recognizing FS534

    Ok so went back out and replaced the FN main board, added surge protector and machine & FN worked fine. It had very old firmware so of course I couldn't leave well enough alone and updated F/W to latest GDT-M1. Tested machine and left. Customer called an hour later and said it keeps rebooting with message "internal error has occurred". No code.

    Wanted to add it was a used surge protector and machine keeps reverting back to sleep mode which I had customer turn off.

    Any ideas appreciated?

    Thanks in advance
    Last edited by copyman; 01-18-2023 at 10:18 PM.
    Reply With Quote Reply With Quote
  2. 01-18-2023 #2
    blackcat4866
    blackcat4866 is offline
    Master Of The Obvious 10,000+ Posts
    Follow up to C454e not recognizing FS534

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,471
    Rep Power
    463

    Re: Follow up to C454e not recognizing FS534

    just curious ... what error? It might be pertinent. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Reply With Quote Reply With Quote
  3. 01-18-2023 #3
    copyman
    copyman is offline
    Service Manager 2,500+ Posts
    Follow up to C454e not recognizing FS534

    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,860
    Rep Power
    133

    Re: Follow up to C454e not recognizing FS534

    Quote Originally Posted by blackcat4866 View Post
    just curious ... what error? It might be pertinent. =^..^=
    No code or I would have included that. I have edited my OP and added a few things
    Reply With Quote Reply With Quote
  4. 01-18-2023 #4
    tsbservice
    tsbservice is online now
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,154
    Rep Power
    346

    Re: Follow up to C454e not recognizing FS534

    Code should be in MML you can always save it on flash drive and send me S1 Excel sheet to search it for you.
    Or view it by printing MML in list output.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.
    Reply With Quote Reply With Quote
  5. 01-18-2023 #5
    tsbservice
    tsbservice is online now
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,154
    Rep Power
    346

    Re: Follow up to C454e not recognizing FS534

    But maybe is C255x code about white bushings...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.
    Reply With Quote Reply With Quote
  6. 01-18-2023 #6
    blackcat4866
    blackcat4866 is offline
    Master Of The Obvious 10,000+ Posts
    Follow up to C454e not recognizing FS534

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,471
    Rep Power
    463

    Re: Follow up to C454e not recognizing FS534

    I'm going to take a wild guess that it's something else. Based on experience I'm going to say ... oh, lets say C2557. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Reply With Quote Reply With Quote
  7. 01-19-2023 #7
    copyman
    copyman is offline
    Service Manager 2,500+ Posts
    Follow up to C454e not recognizing FS534

    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,860
    Rep Power
    133

    Re: Follow up to C454e not recognizing FS534

    Quote Originally Posted by blackcat4866 View Post
    I'm going to take a wild guess that it's something else. Based on experience I'm going to say ... oh, lets say C2557. =^..^=
    Thanks BC & TSB

    I saw some past posts about the C255x code causing internal error messg. Checked state confirmation and all levels at 6-6.5%. Would levels be normal and still throw C255x code? There were no codes in history but will check MML when I go back Friday.
    Consumable life showed K drum & developer at 0% so ordered them to have with me when I return.


    What concerns me the most is sleep setting not staying off. This is first time ever seeing or hearing about this weird issue! Customer says when machine reboots after internal error messg the sleep mode turns back on in admin mode.
    Reply With Quote Reply With Quote
  8. 01-19-2023 #8
    tsbservice
    tsbservice is online now
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,154
    Rep Power
    346

    Re: Follow up to C454e not recognizing FS534

    Quote Originally Posted by copyman View Post
    Thanks BC & TSB

    I saw some past posts about the C255x code causing internal error messg. Checked state confirmation and all levels at 6-6.5%. Would levels be normal and still throw C255x code? There were no codes in history but will check MML when I go back Friday.
    Consumable life showed K drum & developer at 0% so ordered them to have with me when I return.


    What concerns me the most is sleep setting not staying off. This is first time ever seeing or hearing about this weird issue! Customer says when machine reboots after internal error messg the sleep mode turns back on in admin mode.
    Ok then as TCRs are all within normal range there is no way to be C255x issue, disregard this part.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.
    Reply With Quote Reply With Quote
  9. 01-19-2023 #9
    Gift
    Gift is online now
    Service Manager 1,000+ Posts Gift's Avatar
    Join Date
    Mar 2011
    Location
    Gothenburg
    Posts
    2,332
    Rep Power
    86

    Re: Follow up to C454e not recognizing FS534

    Funny reboots might be connected to a bad SSD Board and perhaps a weak MFP board battery - eventually HDD can also be involved
    Reply With Quote Reply With Quote
  10. 01-19-2023 #10
    blackcat4866
    blackcat4866 is offline
    Master Of The Obvious 10,000+ Posts
    Follow up to C454e not recognizing FS534

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,471
    Rep Power
    463

    Re: Follow up to C454e not recognizing FS534

    You'll have some real actionable intelligence once you know what the code is. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Reply With Quote Reply With Quote
« C300i C2255 | SC1144 »

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules

Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here