C360i Firmware update fail machine stuck on boot up

[Campus9684]

My boss tried updating our Bizhub C360i and after about 30 min he restarted the printer thinking it either completed or didn't start. Turns out it was still installing.

1. Can I just reflash the latest firmware?
2. How do I get the latest firmware?
3. Any other steps you would recommend.

I spent a few hours going through historical posts so thank you to everyone who is part of this community. These machines are complicated and hidden behind business practices so seeing sites like this exist make me happy.

[Synthohol]

PM sent
thanks for contributing!

[Campus9684]

@Synthohol No, thank you! 2,500+ Posts is impressive!

[Synthohol]

well, more like 4000.
lots of opportunities for folks to know i ride the short bus

[tsbservice]

well, more like 4000.
lots of opportunities for folks to know i ride the short bus

Who cares as long as you ride the RIGHT bus 😂

[rrrohan]

id wait 30 mins before giving up on the original c360 but the c360i im shocked if it takes more than 5 minutes to update

[Campus9684]

Well it turns out we have a C360 not a C360i. Do you have anything for that model?

I spoke to the boss and it turns out it wasn't a firmware update but he disabled User Authentication and now the errors shows up as C-C211 authentication.

[tsbservice]

Try to do logical format of HDD(you will lost some data but not a big deal).

[copier tech]

Well it turns out we have a C360 not a C360i. Do you have anything for that model?

I spoke to the boss and it turns out it wasn't a firmware update but he disabled User Authentication and now the errors shows up as C-C211 authentication.

Try this:

Description: CC211 error code at power ON.

Solution:
PROBABLE CAUSES:
1. Corrupt data on hard drive.
Perform the logical format of the Hard disk assembly using these steps.
a. Enter Service Mode: Stop 0 0 Stop 0 Clear.
b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
c. Select Logical Format (only when initially setting up).
d. Touch [Logical Format].
e. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
f. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
IMPORTANT: Formatting the hard disk will erase all data contained on it.

[Campus9684]

Try this:

Description: CC211 error code at power ON.

Solution:
PROBABLE CAUSES:
1. Corrupt data on hard drive.
Perform the logical format of the Hard disk assembly using these steps.
a. Enter Service Mode: Stop 0 0 Stop 0 Clear.
b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
c. Select Logical Format (only when initially setting up).
d. Touch [Logical Format].
e. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
f. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
IMPORTANT: Formatting the hard disk will erase all data contained on it.

When I type in the Stop 0 0 Stop 0 Clear it just beeps for each press and nothing happens.