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  1. #1
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    C454e Missing features for public user


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    C454e Missing features for public user

    My C454e is missing features under the scan/direct input button. Any thoughts on how to get this screen to match the user guide?
    I have attached a photo of the screen
    20230131_083554a.jpg

  2. #2
    Certified Konica Expert 2,500+ Posts
    C454e Missing features for public user

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    Re: C454e Missing features for public user

    smb scan is missing.
    does the machine have a HDD and is it enabled and working?
    We know a thing or two because we've seen a thing or two.
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  3. #3
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    C454e Missing features for public user


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    Re: C454e Missing features for public user

    Yes, the machine has a hard drive. The hard drive is enabled and working. I can download the scanned files from the web interface or the SMB shared folder on the bizhub its self.

  4. #4
    Certified Konica Expert 2,500+ Posts
    C454e Missing features for public user

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    Re: C454e Missing features for public user

    yeah thats not scan to PC. thats whats missing.
    utility, admin, network settings, smb settings

    try..
    Attached Images Attached Images
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C454e Missing features for public user

    Quote Originally Posted by Synthohol View Post
    smb scan is missing.
    does the machine have a HDD and is it enabled and working?
    Hint: User box is on HDD
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  6. #6
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    C454e Missing features for public user


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    Re: C454e Missing features for public user

    The SMB was already set up. I have attached the screen shots of the config
    Any more ideas?




    Last edited by Jp2; 01-31-2023 at 11:01 PM. Reason: photos too small

  7. #7
    Certified Konica Expert 2,500+ Posts
    C454e Missing features for public user

    Synthohol's Avatar
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    Re: C454e Missing features for public user

    everything looks ok, maybe a network reset is in order?
    seen weird crap get fixed with a reset.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  8. #8
    Service Manager 1,000+ Posts
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    Re: C454e Missing features for public user

    You mention "public user" but I cannot tell from your picture that authentication is enabled. Do you mean the default scan screen is missing the SMB icon?

    1. Did it ever work?
    2. What happened just before it disappeared?
    3. Was any 3rd party app added that may have taken control of the Open API?
    There are several settings that can remove or modify what can be selected using direct input, but I can't find any way to remove just the SMB icon.

  9. #9
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    C454e Missing features for public user


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    Re: C454e Missing features for public user

    1) It has not worked since I purchased this machine second hand.
    2) The machine was previously owned by the government, I had to disable the piv/cac so that I could us it in my small office environment.
    3) Unknown. The machine had the hard drive removed, I replaced the HDD, formatted the SSD, reset the settings, updated the firmware and expected that all of the original standard functions would be available.

    I can create addresses in the address book for SMB. I can create groups and access the groups, but cannot access the member in the group that is a SMB. The machine does not allow me to choose the SMB from the scan panel.
    I have attached screen shots of the authentication setup. very basic.
    Attachment 56674
    Attachment 56675
    Attachment 56676
    Attachment 56677
    Attachment 56678
    Attachment 56679

  10. #10
    Service Manager 1,000+ Posts
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    Re: C454e Missing features for public user

    next time lead with this info..

    CAC/PIV is setup with both firmware and softswitch changes. This keeps anyone from changing anything unless they take it out of CAC/PIV mode.

    You need to find the CAC/PIV setup instructions and change the listed items back to their defaults. It's going to be 2 softswitches and a non CAC/PIV F/W. E

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