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  1. #1
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    Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Hello everyone

    Can anyone help with the procedure for finding/ re-inputting the Scanner and MAC address numbers on a Konica Minolta Bizhub C300i please? These messages are displayed on screen.

    (This is due to extensive work on the copier due to it locking up periodically and re-booting automatically, we believe when using scanning or print. We have replaced the SSD and PCUB boards (base board did not make any difference), but now we need to re-input above information.)

    Any help appreciated

  2. #2
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    scanner serial is usually on a label under scanner skin and MAC address may be found on a label on or near the rj-45 connector on the board.
    We know a thing or two because we've seen a thing or two.
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  3. #3
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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    The MAC is printed on the config sheet and can be looked up by S/N on the KM website.

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Quote Originally Posted by emujo2 View Post
    The MAC is printed on the config sheet and can be looked up by S/N on the KM website.
    Maybe in USA but not everywhere.

    To OP, I was under impression you cannot change SSD together with CPU board, how did you do it?
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  5. #5
    Service Manager 1,000+ Posts femaster's Avatar
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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Quote Originally Posted by tsbservice View Post
    Maybe in USA but not everywhere.

    To OP, I was under impression you cannot change SSD together with CPU board, how did you do it?
    I would guess that is the reason for the chaos the OP is having right now. The idea of needing to input the MAC address in a new one to me. I've never even seen that message on the 4e-series after the backup battery goes flat dead and it asks for the serial number. Must be something new in the i-series?
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
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  6. #6
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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Quote Originally Posted by tsbservice View Post
    Maybe in USA but not everywhere.

    To OP, I was under impression you cannot change SSD together with CPU board, how did you do it?
    If you change CPU board you need data to be copied from SSD board and when you change SSD board data is copied from CPU board.
    For this reason you cannot change both at the same time.

    When you change CPU board MAC address is different from original one and needs to be registered but I didn't find a way with described procedure with KM support and access to LMS server. Still an open ticket for me.

    Customer gets white screen with error every few minutes, but machine works nevertheless.

  7. #7
    Service Manager 5,000+ Posts
    Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Quote Originally Posted by docfeeder View Post
    Hello everyone

    Can anyone help with the procedure for finding/ re-inputting the Scanner and MAC address numbers on a Konica Minolta Bizhub C300i please? These messages are displayed on screen.

    (This is due to extensive work on the copier due to it locking up periodically and re-booting automatically, we believe when using scanning or print. We have replaced the SSD and PCUB boards (base board did not make any difference), but now we need to re-input above information.)

    Any help appreciated

    Have you tried to fit the old working PCUB working board back in the machine & just replace the SSD ?
    Let us eat, drink, and be merry, because tomorrow we may die!

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  8. #8
    Service Manager 1,000+ Posts
    Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number


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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    im guessing the MAC address could technically be put as anything so long as its valid characters

  9. #9
    Service Manager 1,000+ Posts kingarthur's Avatar
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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Quote Originally Posted by tsbservice View Post
    Maybe in USA but not everywhere.

    To OP, I was under impression you cannot change SSD together with CPU board, how did you do it?
    It can be done, but you have to contact KM and they'll assist you with restoring the device
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  10. #10
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    Re: Konica Minolta C300i message to reinstall MAC Address and Scanner Serial Number

    Hi All

    Thanks all for the input.

    We first tried the Base Board which made no difference to periodic locking up. We then partitioned an SSD from a new (unboxed) copier and thought we'd rectified the locking up. But no. So we fitted a CPUB again from a boxed machine and it rectified it (as far as we're aware to date).

    But the message for the MAC address and scanner serial number came up on the display. The scanner serial number message has disappeared! So we assume it automatically populated, maybe after a fresh power on?

    So left the MAC address issue. We contacted a KM specialist who told us to do a Data Clear. This did not fix it. So what we've done is disable Market Place as we suspect it is contacting KM's IWS site and can see that the MAC address on the site does not match that on the copier, from its records aaaaaarrggghhh!

    Disabling Market Place (they don't use it anyway) it appears after 15 mins or so to have got rid of the message, but who knows it might reappear! This is a cheap and cheerful workaround we realise but for the moment seems to have got rid of it. The 'i' Series machines seemed to be riddled with electronic bugs and failures. Every other 'i' Series is giving very similar issues.....

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