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  1. #1
    Major Asshole! 2,500+ Posts
    C550i with even magenta lines only on copies

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    C550i with even magenta lines only on copies

    Good morning all.

    A colleague went to a new customer to check on a C550i with fine even magenta lines on copies only. Scans and prints come out fine.

    Customer tells the machine always did that.

    My money is on the set up procedure not being made correctly (although in my time working with Konica Minolta it was a thick black border and not colored lines).

    Can someone confirm my suspicion? And, if not, what could it be then?

    Also, can someone share the PDF with the setup procedure for this series?

    Thanks.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  2. #2
    Trusted Tech 50+ Posts
    C550i with even magenta lines only on copies


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    Re: C550i with even magenta lines only on copies

    Quote Originally Posted by mrwho View Post
    Good morning all.

    A colleague went to a new customer to check on a C550i with fine even magenta lines on copies only. Scans and prints come out fine.

    Customer tells the machine always did that.

    My money is on the set up procedure not being made correctly (although in my time working with Konica Minolta it was a thick black border and not colored lines).

    Can someone confirm my suspicion? And, if not, what could it be then?

    Also, can someone share the PDF with the setup procedure for this series?

    Thanks.
    Yep setup done done correctly, 100%


    Sent from my iPhone using Tapatalk

  3. #3
    Major Asshole! 2,500+ Posts
    C550i with even magenta lines only on copies

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    Re: C550i with even magenta lines only on copies

    Quote Originally Posted by Brad6784 View Post
    Yep setup done done correctly, 100%

    Sorry, I don't quite understand - you're saying that this indeed caused by an incomplete instalation procedure?

    Do you have the installation guide perchance?

    Also, here's an example:



    My colleague also tells me he's not able to update the firmware - even after trying with two different usb thumb drives and reformatting them as FAT32. Could it be related?
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  4. #4
    Trusted Tech 50+ Posts
    C550i with even magenta lines only on copies


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    Re: C550i with even magenta lines only on copies

    Quote Originally Posted by mrwho View Post
    Sorry, I don't quite understand - you're saying that this indeed caused by an incomplete instalation procedure?

    Do you have the installation guide perchance?

    Also, here's an example:



    My colleague also tells me he's not able to update the firmware - even after trying with two different usb thumb drives and reformatting them as FAT32. Could it be related?
    Sorry incorrectly, I replied in a rush!


    Sent from my iPhone using Tapatalk

  5. #5
    Senior Tech 100+ Posts KMFLT3CH's Avatar
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    Re: C550i with even magenta lines only on copies

    Yes, redo the setup instructions.


    Quote Originally Posted by mrwho View Post
    Also, can someone share the PDF with the setup procedure for this series?

    bizhubC650i_C550i_C450iInstallInstr.pdf

  6. #6
    Field Supervisor 500+ Posts
    C550i with even magenta lines only on copies


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    Re: C550i with even magenta lines only on copies

    I'm with the others.. it sounds like it was not set up properly although I believe the date and time is all that really needs to be done.
    OC

  7. #7
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    Red face Re: C550i with even magenta lines only on copies

    Lines of Shame, well, after more than 25 years in business it happened to me last week.....end of unnecessary comment

  8. #8
    The Wolf 2,500+ Posts mojorolla's Avatar
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    Re: C550i with even magenta lines only on copies

    Quote Originally Posted by fornerm View Post
    Lines of Shame, well, after more than 25 years in business it happened to me last week.....end of unnecessary comment
    You beat me to it, redo the setup pertaining to date and time zones.
    As to the firmware, there is a specific procedure for formatting USB drives on these boxes:
    Attached Files Attached Files
    Failing to plan is planning to fail!!!

  9. #9
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C550i with even magenta lines only on copies

    Quote Originally Posted by mojorolla View Post
    You beat me to it, redo the setup pertaining to date and time zones.
    As to the firmware, there is a specific procedure for formatting USB drives on these boxes:
    We all know firmware it will work even without this procedure, it's matter of finding correct thumb drive that will play nicely with most machines.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  10. #10
    Major Asshole! 2,500+ Posts
    C550i with even magenta lines only on copies

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    Re: C550i with even magenta lines only on copies

    Quote Originally Posted by Brad6784 View Post
    Sorry incorrectly, I replied in a rush!
    No problem. Thanks for your input.

    Quote Originally Posted by KMFLT3CH View Post
    Yes, redo the setup instructions.

    bizhubC650i_C550i_C450iInstallInstr.pdf
    Thank you very much. Already sent this to him.

    Quote Originally Posted by Oystercopy View Post
    I'm with the others.. it sounds like it was not set up properly although I believe the date and time is all that really needs to be done.
    Thanks. Relayed this info to him.

    Quote Originally Posted by fornerm View Post
    Lines of Shame, well, after more than 25 years in business it happened to me last week.....end of unnecessary comment
    After 23 years doing this sh1t I still make n00b mistakes...

    Quote Originally Posted by mojorolla View Post
    You beat me to it, redo the setup pertaining to date and time zones.
    As to the firmware, there is a specific procedure for formatting USB drives on these boxes:
    Quote Originally Posted by tsbservice View Post
    We all know firmware it will work even without this procedure, it's matter of finding correct thumb drive that will play nicely with most machines.
    Thank you.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

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