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  1. #1
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    New Konica I series that will not connect to marketplace.

    Ok, I'm coming here as I am now having to fire the parts cannon.
    New c250i that will not connect to market place. I completely reset the machine back to zero with the reset tool, reset network, formatted ssd, created new pki cert. I can ping Google and can get to the marketplace via web browser, but cannot get there via the app. I'm lost on this one, even played with the API settings and doing a on/off. Pic include to show what I'm getting.

    Ideas??????

    Sent from my SM-N986U using Tapatalk

  2. #2
    Service Manager 1,000+ Posts kingarthur's Avatar
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    Re: New Konica I series that will not connect to marketplace.

    Have you created an account on Market place and have you installed Market place installer on your PC, these both have to be done, you use your Market place credentials to log onto the installer, then use the machines IP via Market place installer to connect to Market place
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  3. #3
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    Re: New Konica I series that will not connect to marketplace.

    I have an account but this message is popping up before I am even prompted to input the credentials. I am solely doing this from the printer side. I've done a couple others and it went fine, this is the last one and of course has to be a pain in the ass.

    Sent from my SM-N986U using Tapatalk

  4. #4
    Service Manager 1,000+ Posts
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    Re: New Konica I series that will not connect to marketplace.

    Marketplace will not respond if the system board has been replaced until you update LMS with the new MAC address. If you have changed ANY boards, or done a factory reset the S/N may also be reporting wrong. Other than that, if you open the web browser and can get to google (for example) then nothing is being blocked. E

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: New Konica I series that will not connect to marketplace.

    Check soft switch 172.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  6. #6
    Senior Tech 250+ Posts
    New Konica I series that will not connect to marketplace.


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    Re: New Konica I series that will not connect to marketplace.

    Quote Originally Posted by pickle8486 View Post
    Ok, I'm coming here as I am now having to fire the parts cannon.
    New c250i that will not connect to market place. I completely reset the machine back to zero with the reset tool, reset network, formatted ssd, created new pki cert. I can ping Google and can get to the marketplace via web browser, but cannot get there via the app. I'm lost on this one, even played with the API settings and doing a on/off. Pic include to show what I'm getting.

    Ideas??????

    Sent from my SM-N986U using Tapatalk

    Not sure why you want market place. we disable this feature on our machines because of all the trouble they cause

  7. #7
    Certified Konica Expert 2,500+ Posts
    New Konica I series that will not connect to marketplace.

    Synthohol's Avatar
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    Re: New Konica I series that will not connect to marketplace.

    do a network init.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  8. #8
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    Re: New Konica I series that will not connect to marketplace.

    So a little more detail
    Sw 25 is 30
    172 is 5
    I almost always cut marketplace off but this one customer has an app they purchased.

    E, how do I check or resync the lms? This is new info. I did do a reset but only after I couldn't access marketplace. Obviously I tried a network reset, but I have found a compete reset with the tar file fixes almost all issues....... except this one.

    Sent from my SM-N986U using Tapatalk

  9. #9
    Service Manager 1,000+ Posts
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    Re: New Konica I series that will not connect to marketplace.

    You would reach out to SSD and open a ticket..again this is only if you are certain that the MAC or S/N may have been altered. E

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: New Konica I series that will not connect to marketplace.

    Try Initialize all.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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