Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Service Manager 1,000+ Posts
    Bizhub c284 grey dirty background in mornings

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    Bizhub c284 grey dirty background in mornings

    The client states that the machine always has background when scan or copy in the mornings. I have seen this occur and it will clear up later in the day. Glass or adf the same and cleaned it all.

    any ideas?

    thanks!

    k

  2. #2
    Senior Tech 250+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    441
    Rep Power
    37

    Re: Bizhub c284 grey dirty background in mornings

    It starts out bad in the morning, and gradually clears up as the day goes on? This is confirmed? Because it honestly sounds like the description the customer gives when they've convinced themselves they know how copiers work, and they leave out a half dozen other factors that are more relevant.

    Have you checked it out while the problem is occurring? What sort of environment is the machine in?

  3. #3
    Service Manager 1,000+ Posts
    Bizhub c284 grey dirty background in mornings

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    Re: Bizhub c284 grey dirty background in mornings

    I have been there and made a copy and scan and seen the background. Very odd. Updated fw as far as I can and still occurs. Maybe a bad scan board?

    QUOTE=mascan42;2350416]It starts out bad in the morning, and gradually clears up as the day goes on? This is confirmed? Because it honestly sounds like the description the customer gives when they've convinced themselves they know how copiers work, and they leave out a half dozen other factors that are more relevant.

    Have you checked it out while the problem is occurring? What sort of environment is the machine in?[/QUOTE]

  4. #4
    Service Manager 2,500+ Posts
    Bizhub c284 grey dirty background in mornings


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,855
    Rep Power
    133

    Re: Bizhub c284 grey dirty background in mornings

    Do you have sleep in admin mode turned off, if not I would turn off? Like the other poster said what is enviroment like? Does it get cold in office at night? Does sun shine on copier in morning?

    I seriously doubt a bad ccd unit or board would only be bad in mornings.

  5. #5
    Field Supervisor 500+ Posts
    Bizhub c284 grey dirty background in mornings

    tulintron's Avatar
    Join Date
    Jul 2014
    Location
    Belo Horizonte, Minas Gerais
    Posts
    641
    Rep Power
    32

    Re: Bizhub c284 grey dirty background in mornings

    Quote Originally Posted by copyman View Post
    Do you have sleep in admin mode turned off, if not I would turn off? Like the other poster said what is enviroment like? Does it get cold in office at night? Does sun shine on copier in morning?

    I seriously doubt a bad ccd unit or board would only be bad in mornings.
    I already unraveled a mystery like that at the time of the Dialta DI620. Sunlight streamed in through the window at the back of the store and hit the copier. After 05 consultations, I was able to go in the morning and follow up on the problem. On target! We closed the window and the problem disappeared. LOL
    Nothing like day after day

  6. #6
    Service Manager 1,000+ Posts kingarthur's Avatar
    Join Date
    Feb 2008
    Posts
    1,118
    Rep Power
    55

    Re: Bizhub c284 grey dirty background in mornings

    Recently had the same problem on a C454e, discovered the operator was part time, and turned the machine off at the mains when she went home - nice bit of condensation inside the machine......told her to leave it on, and problem disappeared
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  7. #7
    Trusted Tech 50+ Posts
    Bizhub c284 grey dirty background in mornings

    DelawareJim's Avatar
    Join Date
    Jan 2008
    Location
    Dover
    Posts
    65
    Rep Power
    33

    Re: Bizhub c284 grey dirty background in mornings

    We have seen 3 times, a bad CCD lens assembly cause a similar issue.

  8. #8
    Service Manager 1,000+ Posts
    Bizhub c284 grey dirty background in mornings

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    Re: Bizhub c284 grey dirty background in mornings

    Changed ccd, developer unit, drum unit and still happens. Even moved machine away from windows.

    still doing it in the mornings. I have seen this myself. Very odd


    Any ideas?


    K

  9. #9
    RTFM!! 5,000+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    5,396
    Rep Power
    152

    Re: Bizhub c284 grey dirty background in mornings

    Any water droplets or mist on the optics?

    Set background removal to +2 or something and see if that helps and then just set that as default if it does.
    Whatever

  10. #10
    Service Manager 1,000+ Posts femaster's Avatar
    Join Date
    May 2011
    Location
    A Small City in MI
    Posts
    1,277
    Rep Power
    97

    Re: Bizhub c284 grey dirty background in mornings

    Quote Originally Posted by allan View Post
    Any water droplets or mist on the optics?

    Set background removal to +2 or something and see if that helps and then just set that as default if it does.
    That would be -2. Setting it to +2 will enhance any background that might already be there, -2 would remove it.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here