Bizhub C550i has new extra confirmation screen after scanning to e-mail

[911jason]

Konica.jpg

I've been using this machine for the past few months with no problems. Today, this dialog box popped up after scanning a document to my e-mail. I've been performing that action multiple times a day for months and never had it before. It's just an added step that I'd prefer to skip if there's some way to turn it off. Any advice appreciated.

[rrrohan]

Real Time Preview must of been enabled

[911jason]

Real Time Preview must of been enabled

Is that setting accessible to users or does it require administrative access? Can you tell me where to turn it off?

[rrrohan]

Is that setting accessible to users or does it require administrative access? Can you tell me where to turn it off?

log in as admin, its in system settings.

[911jason]

Real Time Preview must of been enabled

Real Time Preview was not enabled.

I appreciate the suggestion, though.

Any other thoughts?

[911jason]

I have also checked the Preview Display Conditions, and they are both set to "Press Preview Key".

[911jason]

Okay, disregard. I just went and scanned something to see if there was anything else obvious on the screen that comes up and now it's not doing it. I have no idea if someone figured it out and turned off one of those settings in the last few days or if it was just a hiccup in the software. Sorry for the waste of everyone's time.

[techsxge]

Sometimes a fix i tell the customer is to turn the machine off and then dsconnect the cable from the power outlet for like 1ß-15 Minutes. Cant recount how often it fixed issues like this too. ITs a computer after all...