C550i USB Printing

**barber782** · 06-02-2023

Greetings everyone,

Just looking for some help on a C550i which I have installed at a customers 2 months ago. They are having issues printing PDF's from a USB stick, where it will print out reams of pages of random text starting with the PDF version.
So far I have checked the PDF's in question, tested my own PDF's both created and downloaded (tested on another machine with no issues), updated Firmware to Q6, Updated PDF/a fonts/movie data etc, Wiped machine back to factory default and a CPU reset.
All of these have made no difference. Has anyone out there experienced this issue on the i series?

cheers

**Synthohol** · 06-02-2023

any usb stick or just that one?
some of these stick come with a hidden partition and embedded software that just wets the bed on a copier.
my suggestion is to try opening up the file on a PC and i know it sounds crazy but PRINT the pdf to a PDF and save and try to print that one.
ive seen some weird adobe shit over the years and also seen crappy USB sticks.
but if you can use the same stick/file on another copier and it works fine id pour salt around it and call a priest.

**barber782** · 06-02-2023

Originally Posted by Synthohol

any usb stick or just that one?
some of these stick come with a hidden partition and embedded software that just wets the bed on a copier.
my suggestion is to try opening up the file on a PC and i know it sounds crazy but PRINT the pdf to a PDF and save and try to print that one.
ive seen some weird adobe shit over the years and also seen crappy USB sticks.
but if you can use the same stick/file on another copier and it works fine id pour salt around it and call a priest.

Funny you should say that as its in a church lol.
Iv tested with multiple USB sticks, and tried the save to pdf from pdf with same result. might try and perform an exorcism.

**Synthohol** · 06-02-2023

holy crap! literally.

hey what if you save it to a user box and print it from there?
im curious how the different interfaces will process the file.

also i didnt mean save the pdf to another device, i meant PRINT it to a PDF printer which will reflatten the layers and make a whole new file.
lol, i wish i was there, i really enjoy investigating and experimenting with solutions for these weird, weird issues.

**barber782** · 06-02-2023

Originally Posted by Synthohol

holy crap! literally.

hey what if you save it to a user box and print it from there?
im curious how the different interfaces will process the file.

also i didnt mean save the pdf to another device, i meant PRINT it to a PDF printer which will reflatten the layers and make a whole new file.
lol, i wish i was there, i really enjoy investigating and experimenting with solutions for these weird, weird issues.

Defo,

Yes forgot to mention I did try sending it to the userbox and does the same thing. lol yes sorry that's what I meant, did that and still no joy.
We consistently get issues with these i series machines out of the box, mainly weird ones where Konica are shrugging their shoulders.
Wish they hadn't changed things from the 8 series.

**Synthohol** · 06-02-2023

Mortons Kosher salt works best.

**kingarthur** · 06-02-2023

Had a weird one with a PDF to an Accurioprint C750i, with Fiery, sent the PDF to print - it was rubbish, put the PDF on a USB, it was perfect, but they wanted to make it into a booklet, so it had to be printed...the customer also had it in word format, and it printed perfectly through the Fiery - talk about weird....

**Synthohol** · 06-02-2023

because fierys rock!
you can manipulate any file in cws, rearrange pages and set finishing like booklet etc...
send or import to the hold queue and have a ball with the settings.
sorry, im biased, once i was spoiled by fierys i became a zealot for them
ok, biased rant over.