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  1. #1
    Trusted Tech 50+ Posts jethro tull's Avatar
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    Problem with CF 3102

    Hi everybody.
    I have a problem when i am printing color documents.
    I often have paper jam and when it prints i see a line of scratch at the paper and if the document has too much color it jams at the fuser unit.
    Also i see that it prints the same document(only the color) at tha same paper twice below the original,it's just like a foggy printing.
    But when i print black documents its ok.No problem at all.
    Thanks.
    Here is a sample of double printing.





    Last edited by jethro tull; 02-13-2009 at 10:53 AM.

  2. #2
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    When you say it jams at the fuser, does it just stop, or does it bunch up the paper? The lines look like when an original does not line up even on the glass. The first thing I thought, was that the transfer belt may be a cause. Do you get the same results as a copy and a print?
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  3. #3
    Trusted Tech 50+ Posts jethro tull's Avatar
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    Quote Originally Posted by fixthecopier View Post
    When you say it jams at the fuser, does it just stop, or does it bunch up the paper? The lines look like when an original does not line up even on the glass. The first thing I thought, was that the transfer belt may be a cause. Do you get the same results as a copy and a print?

    It just stop at the fuser when the document has too much color otherwise it passes with scratces at the top of the paper.
    I get the same results as a copy and a print.
    Take a look at these photos.


    Last edited by jethro tull; 02-13-2009 at 12:42 PM.

  4. #4
    Field Supervisor 500+ Posts
    Problem with CF 3102

    minimerlin's Avatar
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    Looks like a problem is with the fuser exit guide plate shown in the first image. I think one of the claws looks broken or is the paper just stuck under it? Have you replaced oil units?

  5. #5
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    What minimerlin says is true. all of the extra toner and a worn separator would cause the jam but I think the lines shown in your first post were caused by something else. You have two different problems.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  6. #6
    Trusted Tech 50+ Posts jethro tull's Avatar
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    The paper is stuck under the claws.I haven't replaced the oil units because i don't know how it looks like or where it is?
    If i change it do you think that one of the problems will be solved?
    Should the claws going up and down?I meen the plate part with claws if i touch it is going up and down.Shouldn't this be steady?
    Something else that i think it will be usefull to you.
    If i print with 250gr paper i don't have any problems.
    The paper that is shown in the picture is 80gr.

  7. #7
    Technician t-rex's Avatar
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    my friend,cf 3102 has'nt oilunit or cleaning web.Only füsing unit.please cleaning,guıde unit,and paper passage on füsing unit.Because, old toner particulers big problem and adjust fuser nip.

  8. #8
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    The oil unit is the piece that the claws are on. That is what puts a light coating of oil on the upper fuser roller. It is a consumable that shows a message when it is time to change. If it has worn early or someone reset the message without changing it, it could cause problems. Reset the counter when you change it. That should help with the jam problem.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  9. #9
    Trusted Tech 50+ Posts jethro tull's Avatar
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    Quote Originally Posted by fixthecopier View Post
    The oil unit is the piece that the claws are on. That is what puts a light coating of oil on the upper fuser roller. It is a consumable that shows a message when it is time to change. If it has worn early or someone reset the message without changing it, it could cause problems. Reset the counter when you change it. That should help with the jam problem.
    I have to change this consumable that you are saying or the fuser unit?
    And where i can find it?

  10. #10
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    Ok like TREX said , there is no oil coating roller or oil supply roller on a CF2002/CF3102(only used on CF1501 CF2001). My first guess is that you may be running inkjet photo paper and the plastic is melting and sticking to the fuser belt. The fusers in the 3102 work great so if your getting jams then its what your running through or are you using some after market toner. The toner for this machine has a wax component to prevent sticking to the fuser.

    It may be time for you to call in a trained tech to look at this guy.

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