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  1. #1
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    Konica Minolta C284e will not read from front USB or add Movie Data


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    Konica Minolta C284e will not read from front USB or add Movie Data

    I have a KM C284e that I have turned all the front USB settings to read and scan to in Admin settings mode.

    Although the USB port flashes the Thumb drive light, it wont recognize anything. Also when trying to add the movie data the USB says NG.

    It is a 2G Thumb drive and I have tried plugging it into another unit and the drive reads on the screen when installed.

    Is there anywhere else that turns the usb port on. Also someone said to upgrade the firmware which fails also from the Upgrade port for this also.

    Does anyone know if you have to update the firmware incrementally or will it update over several versions due to this unit has not had any firmware update lately. The unit also says its a function version 2.

    Any help getting this USB Port to read is appreciated.

  2. #2
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    Konica Minolta C284e will not read from front USB or add Movie Data

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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    See below youtube video to check USB print I scan is is enabled.

    Update the firmware with the latest available (currently GDU-M1)


    Next set SW 25 to HEX 60 this will enable function version 7.

    Now you can install the movie animation file with the latest version.

    Firmware Readme C224e C284e C364e GDU-M1.pdf

    https://youtu.be/RkmXif-lQDU
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  3. #3
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C284e will not read from front USB or add Movie Data

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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    also make sure the cable is plugged into the "front usb" port on the side.

    thought it was 8 series for some reason.
    yeah the 4 series has its own service usb port under a sliding cover.
    the front usb is still for loading ldd drivers and movie data but firmware is strictly in the back in the service port.

    Konica Minolta C284e will not read from front USB or add Movie Data-port-jpg
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    Last edited by Synthohol; 07-12-2023 at 10:31 PM.
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  4. #4
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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    Make sure the usb cable is plugged into the correct port labeled Front USB.
    Have seen the cable unplugged, or plugged into the wrong spot.
    The plug is located on the right rear of the copier just below where the network cable comes in.

  5. #5
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    Konica Minolta C284e will not read from front USB or add Movie Data


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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    We tried another version of FW that failed would you be able to refer me to to a copy of this firmware you stated to use?

    Does the FW upgrade allow you to reset the version after the firmware update, I tried it in advance but it won't hold.

    Would the unit try to read anything if it was not the proper FW because I never got it to be recognized on power up when it was in the Firmware upgrade slot with older versions of FW. We tried the G20-M1 and the GDB-M1 with no luck its all we had available for this unit.

    Thanks for any help again.

  6. #6
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    Konica Minolta C284e will not read from front USB or add Movie Data


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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    I am plugged into the proper usb slot in front.
    The cable goes to USB 1 in the controller.

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    To start with front usb port isn't the right one for firmware update on this device. Also those models are picky about flash thumbs so I would try another one working on other machines.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  8. #8
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    Konica Minolta C284e will not read from front USB or add Movie Data


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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    Thanks tsbservice, I have 2 problems and the original one is my usb front port does not read. He suggested upgrading the firmware but my firmware port does not read or see anything when plugged in.

    If you have ideas or can help me with the version firmware he mentioned let me know.

    Thanks

  9. #9
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    Quote Originally Posted by 40yearsplus View Post
    Thanks tsbservice, I have 2 problems and the original one is my usb front port does not read. He suggested upgrading the firmware but my firmware port does not read or see anything when plugged in.

    If you have ideas or can help me with the version firmware he mentioned let me know.

    Thanks
    Remove back cover and check sensor sensing usb port for fw update. It's optron and sometimes can be left unplugged after one doing job arrond HDD.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  10. #10
    Certified Konica Expert 2,500+ Posts
    Konica Minolta C284e will not read from front USB or add Movie Data

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    Re: Konica Minolta C284e will not read from front USB or add Movie Data

    please see my edited post above

    thought it was an 8 series like a few of us here at first but if you are using the front usb for firmware it will never ever ever work.
    We know a thing or two because we've seen a thing or two.
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