Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Senior Tech 250+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.

    wjurls's Avatar
    Join Date
    Feb 2017
    Location
    Riverside, CA
    Posts
    404
    Rep Power
    29

    Looking for Konica tech in Las Vegas for piece meal work.

    Looking for a tech that can help me out with my remote customer in Las Vegas. Machine in question is a Bizhub C258 with print quality issue.

    PM me if you can help.

    Lee

  2. #2
    Service Manager 1,000+ Posts Gift's Avatar
    Join Date
    Mar 2011
    Location
    Gothenburg
    Posts
    2,319
    Rep Power
    86

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Can it wait till the Formula 1 event?^^

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,138
    Rep Power
    346

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by wjurls View Post
    Looking for a tech that can help me out with my remote customer in Las Vegas. Machine in question is a Bizhub C258 with print quality issue.

    PM me if you can help.

    Lee
    What's the issue?

    Quote Originally Posted by Gift View Post
    Can it wait till the Formula 1 event?^^
    That makes me laugh 😅
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #4
    Senior Tech 250+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.

    wjurls's Avatar
    Join Date
    Feb 2017
    Location
    Riverside, CA
    Posts
    404
    Rep Power
    29

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by Gift View Post
    Can it wait till the Formula 1 event?^^
    LOL, I was hoping they could wait until I was out for SEMA at the beginning of Nov.

  5. #5
    Senior Tech 250+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.

    wjurls's Avatar
    Join Date
    Feb 2017
    Location
    Riverside, CA
    Posts
    404
    Rep Power
    29

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by tsbservice View Post
    What's the issue?

    Apparently an unknown print quality issue. Says it won't print cyan even though it has toner.

    Also mentions errors but doesn't specify code. Awaiting a specific on that still.

  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    7,138
    Rep Power
    346

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by wjurls View Post
    Apparently an unknown print quality issue. Says it won't print cyan even though it has toner.

    Also mentions errors but doesn't specify code. Awaiting a specific on that still.
    Looks like you will need good tech cyan dev unit may be depleted. I would check consumables life and counters all you need is remote panel setup and access to their PC.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  7. #7
    Senior Tech 250+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.

    wjurls's Avatar
    Join Date
    Feb 2017
    Location
    Riverside, CA
    Posts
    404
    Rep Power
    29

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by tsbservice View Post
    Looks like you will need good tech cyan dev unit may be depleted. I would check consumables life and counters all you need is remote panel setup and access to their PC.
    Yup, That's why I need a tech that go go take a look. I can drop ship parts. Dev units nowhere near life on this machine.

  8. #8
    Service Manager 2,500+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,855
    Rep Power
    133

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by wjurls View Post
    Yup, That's why I need a tech that go go take a look. I can drop ship parts. Dev units nowhere near life on this machine.
    How about the drums, are they they at "0" %?

    Sounds like the Cyan dev dumped which is usually caused by over life drum(s).

    Simple enough to see if dev dumped, walk customer through procedure over phone to get into service mode, state confirmation, level history 1.
    I suspect cyan level will be around "0".

    Tech can add some aftermarket dev to get level around 6.5%.

    Another option is ship customer cyan drum for them to install and then add cyan toner in service mode to bring level up.

  9. #9
    Senior Tech 250+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.

    wjurls's Avatar
    Join Date
    Feb 2017
    Location
    Riverside, CA
    Posts
    404
    Rep Power
    29

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by copyman View Post
    How about the drums, are they they at "0" %?

    Sounds like the Cyan dev dumped which is usually caused by over life drum(s).

    Simple enough to see if dev dumped, walk customer through procedure over phone to get into service mode, state confirmation, level history 1.
    I suspect cyan level will be around "0".

    Tech can add some aftermarket dev to get level around 6.5%.

    Another option is ship customer cyan drum for them to install and then add cyan toner in service mode to bring level up.
    Drums all at 50%, Dev units at 87% remaining. Cyan completely blank. Customer says happened all at once.

  10. #10
    Service Manager 2,500+ Posts
    Looking for Konica tech in Las Vegas for piece meal work.


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,855
    Rep Power
    133

    Re: Looking for Konica tech in Las Vegas for piece meal work.

    Quote Originally Posted by wjurls View Post
    Drums all at 50%, Dev units at 87% remaining. Cyan completely blank. Customer says happened all at once.
    If that is the case you are correct a tech needs to look at it. Could be the dev unit isn't turning, bad print head or high voltage.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here