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  1. #1
    Trusted Tech 50+ Posts larweedad's Avatar
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    SSL Certificate on C300i

    I have a costumer that called saying that when they send an email from their copier to someone, the get an error of SSL Cert.Date Error. Never seen or heard this error before. They do not use gmail or 360, it is a local IT company using relay.xxxxxxx.com It has the latest Firmware on it. No certificate was installed and it started Monday. Cannot find anything from MyKM. Any help please.

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: SSL Certificate on C300i

    What's the network error code?

    P.S.
    Regards to srvtec.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #3
    Service Manager 1,000+ Posts femaster's Avatar
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    Re: SSL Certificate on C300i

    Obvious first question here: Is the date and time (and time zone) correct on the copier?
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 3 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: SSL Certificate on C300i

    Also check [Certificate Verification Level Settings]
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Trusted Tech 50+ Posts larweedad's Avatar
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    Re: SSL Certificate on C300i

    No Regards to Srvtec. I will Keep my opinions of him to my self.
    I did not get a picture, no error code in the corner just the SSL statement. Time was off by 15 mins. Tried adding SSl Cert. no good.

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