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  1. #11
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c364e suddenly power cycling

    SSD in that case is small board in lower left corner at the back of the machine.
    I recently successfully purchased and received a few SSD boards for 4e series machines.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  2. #12
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    c364e suddenly power cycling


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    Re: c364e suddenly power cycling

    Quote Originally Posted by Albonline View Post
    disconnect the hdd. if it starts go to service mode format ssd , if it doesn't start. remove ssd. should go to op panel splash screen and freeze. if it still restarts you have a short somewhere or a bad power supply.
    Still restarts every few seconds with the SSD removed - don't even get the shark fins, just the orange ring on the start button. I will look for a power supply board.

  3. #13
    Service Manager 5,000+ Posts
    c364e suddenly power cycling

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    Re: c364e suddenly power cycling

    Quote Originally Posted by yakatz View Post
    Still restarts every few seconds with the SSD removed - don't even get the shark fins, just the orange ring on the start button. I will look for a power supply board.

    This was common issue on the early C224e series.

    Replace the SSD board part number is A5C1H02D15

    I do have one in stock should you not be able to source one yourself.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #14
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    c364e suddenly power cycling


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    Re: c364e suddenly power cycling

    I got the SSD today and after I install it, I no longer have a restarting issue. The new SSD looks a bit different than the old one (a few extra chips), but the machine definitely gets further in the boot process.
    I found the oldest flash drive I have, put the firmware I have on it (A61F0Y0-F000-G20-M1), and put it in the service port, but there doesn't seem to be any indication that it is reading it.
    At first it would sound like it would start warming up, but it would stay on the shark fins screen. I discovered that the service port sensor wasn't plugged in and when I fixed that, now it stays on the shark fins without starting up the rest of the machine, which implies that it isn't able to read the flash drive. I know these machines are picky about flash drives. Anything else I should look at/change?

    old new ssd.jpg
    (Clear photo: https://photos.app.goo.gl/PFfVKYa1ysdRBPc3A)

  5. #15
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: c364e suddenly power cycling

    Yes find very old and preferably 2Gb flash drive for firmware. I have one dedicated only for that purpose.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  6. #16
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    c364e suddenly power cycling


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    Re: c364e suddenly power cycling

    I am wondering if my firmware files are corrupt or missing something. Or, if the SSD I got is also bad. Or if something else is bad.
    I tried two different 2 GB flash drives, I tried them formatted as FAT32 and FAT, and the machine just sits on the shark fins. The flash drive activity light flashes a few times, then stops.

    Does anyone have firmware I could try?

  7. #17
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    Re: c364e suddenly power cycling

    Quote Originally Posted by yakatz View Post
    I am wondering if my firmware files are corrupt or missing something. Or, if the SSD I got is also bad. Or if something else is bad.
    I tried two different 2 GB flash drives, I tried them formatted as FAT32 and FAT, and the machine just sits on the shark fins. The flash drive activity light flashes a few times, then stops.

    Does anyone have firmware I could try?
    if boards were swapped from another unit this happens, firmware model tag not matching hardware in the unit. backup image not passing id test. used not blank ssd.

  8. #18
    Service Manager 1,000+ Posts
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    Re: c364e suddenly power cycling

    id tags are in three boards ssd, mfp and printer driver. if two of these do not match firmware will not load, two matches and 1 blank. ive also seen fw load on two blank boards with a good ssd.

  9. #19
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    c364e suddenly power cycling

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    Re: c364e suddenly power cycling

    Quote Originally Posted by yakatz View Post
    이 기계는 오랫동안 잘 작동해 왔습니다. 오늘 아침에 접속해보니 전원을 껐다가 켜는 중이었습니다. 흰색 막대에 불이 들어오기 시작하고 상어 지느러미가 있는 화면이 잠시 나타났다가 딸깍 소리가 나더니 아무 것도 나오지 않고 다시 한 번 깜박입니다. 몇 초 후에 다시 켜지기 시작합니다. 헹구고 반복하세요...
    전원 문제는 없었던 것 같고 고품질 서지 방지기에 연결되어 있습니다.

    비슷한 것을 찾을 수 없었지만 아마도 올바른 것을 찾고 있지 않은 것 같습니다. 조언이 있으신가요?
    ssd를 교체해 주세요.

  10. #20
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    c364e suddenly power cycling


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    Re: c364e suddenly power cycling

    Quote Originally Posted by Copier repairman View Post
    ssd를 교체해 주세요.
    I have no idea what you are saying

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