Results 1 to 4 of 4
  1. #1
    Senior Tech 250+ Posts
    Join Date
    May 2018
    Location
    Hong Kong
    Posts
    456
    Rep Power
    18

    bizhub C3320i scanner section

    Hello,

    One customer reported their C3320i seldom have all black copy and all black scan image, printing is OK.
    I tested it many times, and one time I saw the exposure lamp didn't turn on while ADF scanned document. I tried to reconnect flat cable of scanner, checked service call history but not found any code.

    Anyone have this experience on this issue? which component would cause this?

  2. #2
    Service Manager 1,000+ Posts
    Join Date
    Sep 2008
    Location
    Flat Rock Michigan
    Posts
    1,032
    Rep Power
    48

    Re: bizhub C3320i scanner section

    Quote Originally Posted by jwai View Post
    Hello,

    One customer reported their C3320i seldom have all black copy and all black scan image, printing is OK.
    I tested it many times, and one time I saw the exposure lamp didn't turn on while ADF scanned document. I tried to reconnect flat cable of scanner, checked service call history but not found any code.

    Anyone have this experience on this issue? which component would cause this?
    yes i have dealt with this a few times on units with high scan counts. the flat cable conductor runs crack internally. remove the brown tape and hold it to the light the cracking will be apparent.

  3. #3
    Senior Tech 250+ Posts
    Join Date
    May 2018
    Location
    Hong Kong
    Posts
    456
    Rep Power
    18

    Re: bizhub C3320i scanner section

    Quote Originally Posted by Albonline View Post
    yes i have dealt with this a few times on units with high scan counts. the flat cable conductor runs crack internally. remove the brown tape and hold it to the light the cracking will be apparent.
    thank you, so replace flat cable is the right way? and that cable is same as one on C3350i?

  4. #4
    Senior Tech 100+ Posts elmaligno's Avatar
    Join Date
    Oct 2009
    Location
    Spain
    Posts
    171
    Rep Power
    36

    Re: bizhub C3320i scanner section

    Quote Originally Posted by jwai View Post
    thank you, so replace flat cable is the right way? and that cable is same as one on C3350i?
    No, the C3320i carries part AAJPN11500 which is exclusive.
    I advise you to change also the connector of that cable: A7AHM90000, as it will break when you remove it (and I don't have a crystal ball).
    Field technician since 1994

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here