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  1. #1
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    C558 error C3102

    Hello, some help with c558.

    When I do a reset, I can hear the machine grinding gears. The gears on the fuser are really hard to turn, and there is a white button on top. I am not certain what this does. Anyway, I am not sure if it's the fuser or something else. I can't find where to run the motor test in service mode. Can I run the motor test without the fuser?

    white button.jpg

  2. #2
    Senior Tech 100+ Posts elmaligno's Avatar
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    Re: C558 error C3102

    Remove the side covers of the fixing unit and you will see the gears. Almost 100% you will have one or more with broken teeth, that is the problem, and it is very common if the fuser is old.
    Field technician since 1994

  3. #3
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    Re: C558 error C3102

    Quote Originally Posted by elmaligno View Post
    Remove the side covers of the fixing unit and you will see the gears. Almost 100% you will have one or more with broken teeth, that is the problem, and it is very common if the fuser is old.
    I did open it, did not see any broken gears, I will replace the unit, but I am afrid there might be broken gears in the printer.

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C558 error C3102

    Quote Originally Posted by cube10025@gmail.com View Post
    I did open it, did not see any broken gears, I will replace the unit, but I am afrid there might be broken gears in the printer.
    Replace the fuser and you should be good.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Service Manager 1,000+ Posts kingarthur's Avatar
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    Re: C558 error C3102

    you'll probably find the bearings/bushings on the cleaning roller have seized, it's a known fault - there was a mod on the earlier fusers, where the bushings were replaced with bearings. newer fusers already have the new parts
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  6. #6
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    Re: C558 error C3102

    Quote Originally Posted by kingarthur View Post
    you'll probably find the bearings/bushings on the cleaning roller have seized, it's a known fault - there was a mod on the earlier fusers, where the bushings were replaced with bearings. newer fusers already have the new parts
    Opend it and you seem to be right.

    Replaced the fusor, and it worked.

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