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  1. #1
    Technician
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    Bizhub Network Fax

    I have a Bizhub 421. I can network print to it and use it as a stand alone fax machine. I would like to use the network fax so I could fax documents from my PC. I installed the fax software that came with the unit, every time I use it I get an error message saying communication error. I also installed the network scanning software to see if that would work but I also get and error saying error code = -100. I am not sure where to go from here, I tried turned off any firewall that maybe blocking it. I can still print and get to the web interface with out any problems. Is there any new versions of the software i can try or setting I am missing?

  2. #2
    Technician
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    go into the network settings and where it says gateway tx turn that on. it comes as off from the factory.

  3. #3
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    I looked for the gateway tx setting but could not find it....what is the menu path I have to go through to get to it? Can I access it through the web interface?

  4. #4
    System Engineer 100+ Posts
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    You don't need any special software, just install the fax driver for the Bizhub 421. The driver should be with your CD, then just add the fax driver like adding a new printer using the same port as your printer. Then open a document hit print, select your fax driver --> enter name for header --> enter fax number and press add --> then click ok.

  5. #5
    I.T. Tech 50+ Posts apache_cat's Avatar
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    Quote Originally Posted by masterteknicion View Post
    go into the network settings and where it says gateway tx turn that on. it comes as off from the factory.
    This is correct. If you can't see it through the web page. Then go through the menus on the copier "Utility Counter". There is only so many menus just keep pressing buttons till you find it and turn it on.

  6. #6
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    I also work with a Bizhub 200 and I have enabled the Gateway TX on it....the menu on 200 seems straight forward. The Bizub 421 interface seem a little different. I think looked through all the menu opposition for about 10 mins and could not find the Gateway TX setting. This was at a remote site about 30 mins out of the way....I went in to the web interface and tried find it but no luck. Is there an exact menu path I need to go to find this on the 421 I would hate to drive back and not find it.
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  7. #7
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    OK, I Fix it! Turns out I had installed old version of the Fax driver software. I installed the new version and it worked....saved me a 30 min drive.

  8. #8
    I.T. Tech 50+ Posts apache_cat's Avatar
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    Quote Originally Posted by K7_madman View Post
    OK, I Fix it! Turns out I had installed old version of the Fax driver software. I installed the new version and it worked....saved me a 30 min drive.
    Cool good work madman thanks for posting back.

  9. #9
    Service Manager 2,500+ Posts
    Bizhub Network Fax

    Hansoon's Avatar
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    Great info, I tried it with one of our BH350's and it works perfect. Thanks!

    Hans

  10. #10
    Field Service Manager 1,000+ Posts
    Bizhub Network Fax

    pepper38_cnd's Avatar
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    Aug 2005
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    Windsor, ON Canada
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    Ok I have to laugh at this one konisolver was right! Yet you guys go on and on! The 421 has absolutely nothing in common with the 200 or the 350, it is a totally different engine! maybe a bizhub 500 but the network fax utility is not for use with the bizhub 421! just use the Fax driver that comes on the CD with the machine or download it from the web site.
    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
    Now into Ip TV KODI Boxes

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