Hi all,
We purchased a couple new C652's at the beginning of the year. They're both configured exactly the same -
FS-526 + JS-602 finishers
PK-516 Punch unit
2 x fax kits
Problem #1)
Ever since we've received them and started using them, we've been getting lock-ups/ freezes on both machines.
Touch screen and buttons on the control pad are unresponsive.
Power On/Off button on control pad does nothing (soft power off?)
Units ARE pingable when locked, web interface will not load though.
Sometimes we had the blue data light flashing, but not always.
Only way to "fix" is to do a hard power off & on with the main switch down by the paper drawers.
The lock-ups happen pretty randomly - sometimes three or four times a day, sometimes a couple days go by... So far it has always happened during business hours.
I've had the techs from the company where we bought the units from in so many times that I think we should set up a cubicle for them. They pretty much just scratch their heads.
I had them update it to the new firmware that came out a couple weeks ago and change it function version 3. Plus (of course) I updated the print drivers to the corresponding new version as well.
Still the lock-ups happen.
Any ideas/tips/suggestions? Any experience with this from other C652's?
Problem 2)
The units also generate an error (exclamation mark on screen) saying -
Clean the slit scanner glass located on the far left.
I've cleaned (and had the techs clean) the glass several times and it still comes up.
The techs said they were going to find a way to just turn off the error message, but that sounds like a bad way to deal with it... Why not find the actual cause?
Any ideas on that one?
Thanks in advance!
Bookmarks