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  1. #1
    Join Date
    Feb 2011
    Rep Power

    Multiple jams C500 (J72-16 and SC30-10)

    After running our C500 for about a our on heavy papuer >200 gr/m2 it jammed with a J72-16 error. It jams halfway in the fuser. After restarting the machine it display's a sc30-10 error. We don't now what to do excactly. Maybe the sensors are filled or connectors?

  2. #2
    1. Inversion gears may be slipping.
    2. The decurling roller is improperly installed with the bearings installed backwards.
    3. The conveyance guide in the finisher has a broken bottom pivot.
    4. The ADU is not properly positioned on the rails
    5. A worn spot in one of the clear plastic guides in the inversion unit, ..may be caused by rough edges of thick paper cut
    6. The Paper Exit Actuator assembly has failed.

    1. Bad Conveyance Driver Board.
    2. Bad Printer Control Board.
    3. Loss of transfer ground.
    4. The harness to the fuser exit sensor, PS17, might be pinched in the fuser .

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