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  1. #1
    TomD
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    BIZHUB C35 slow multipage scan to PDF (SMB)

    Hi,

    I have successfully set up scanning to smb over Ethernet and is working well and speedy except when scanning more than 13 pages with ADF, after page 13 its slow to a crawl (slow scanning - each page stops at half scan). Since the machine was purchased because of its high speed of scanning its a big problem for us.

    Any idea - help? I hope its not a limitation of the device memory or anything similar (since the 20 page bw pdf its only 6 MB it should not be a problem)?

    Thanks for helping.

  2. #2
    Tecnico 250+ Posts acusso1234's Avatar
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    Check the scan settings: even if your original is bw, the system treats them as if they were in color. Also reduce the resolution will help to create smaller files.
    ... In the minute that you're thinking of giving up, think about why you lasted so long ...

  3. #3
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Is the hard drive added and turned on in service mode? this will help.
    And Star Trek was just a tv show...yeah right!

  4. #4
    TomD
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    Quote Originally Posted by Mr Spock View Post
    Is the hard drive added and turned on in service mode? this will help.
    The hard drive in included as standard so it should be turned on? any suggestion how to quick check?

  5. #5
    Senior Tech 100+ Posts
    BIZHUB C35 slow multipage scan to PDF (SMB)

    bizhub1's Avatar
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    We were just fighting a similar problem with a C35 where it would actually time out and we ended up changing the network speed from auto to 100M duplex and it sped it up enormously. Might be worth a shot.

  6. #6
    TomD
    Guest
    Quote Originally Posted by bizhub1 View Post
    We were just fighting a similar problem with a C35 where it would actually time out and we ended up changing the network speed from auto to 100M duplex and it sped it up enormously. Might be worth a shot.
    We have a 1000M ethernet and if the pages are less than 13 its scans and saves very quick but i will try to change to manual 1Gbit.

  7. #7
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Also new firmware came out about a week ago and this may help.
    And Star Trek was just a tv show...yeah right!

  8. #8
    TomD
    Guest
    Changed to manual 1000duplex and its flying....

  9. #9
    Senior Tech 100+ Posts
    BIZHUB C35 slow multipage scan to PDF (SMB)

    bizhub1's Avatar
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    Great, we have never had to change it from auto before, but it worked on this model. We tried the new firmware also but no change.

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