Biz hub 500 fax

[jamesmutz]

I get this a bit. Usually it's because dial tone detection in service mode/fax is turned on. Check if turned on then turn it off.

[Darren King]

I had a problem like this. It turned out the the customer had a debit machine plugged into the same line as the fax.
Hope this helps
Darren

[bigdcopy]

that reminds me - I have had strange problems with postage machines or other machines (not a telephone) plugged into the tel port on the copier. If its not a telephone unplug it also don't use a splitter in the jack at the wall one port one cord!

[copierlady]

Thanks guys you gave me a few more things to check. Heading out there again with a bag full of quarters for the parking meter and a bag full of phone cords. Thanks have a great week.

[emujo]

Basic stuff... dial your cell phone from the MFP. Do you get through? What tel # is displayed? Try dialing this #, you should hear a ring/handshake signal and the MFP should pick up. If the MFP does not pick up then maybe the incoming # is incorrect. If it does pick up and tries to receive but fails, you should get an error report. Your next steps should be based on weather or not the MFP picks up. Emujo

[pepper38_cnd]

You can turn on the line monitor and listen to it dial, it should be tone dialing not pulse, you should hear the ring and the other machine answer you should not hear a hissing or sizzling in the background if you do they may have DSL on the same line. Also make sure the default scan resolution is not set to 600 dpi most of the Konica Minolta products use the same default scan settings for both scan and fax most faxes won't receive a 600 dpi image they hang up right after the handshake.

[copierlady]

Ok guys, thanks a lot. It was the marketing area. The funny thing is, the copier that was faxing fine, has the same settings as this one did. The first thing i did was print a report to compare the settigs. "these are the things"

[RRodgers]

Ok guys, thanks a lot. It was the marketing area. The funny thing is, the copier that was faxing fine, has the same settings as this one did. The first thing i did was print a report to compare the settigs. "these are the things"

Glad you got it sorted.