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  1. #1
    prg
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    Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Hello,

    I have a very confusing situation. I have an IMac which printed on the Bizhub 351C, and now it won't print. I had printed off a website and there was a problem with one of the prints not printing at the time. I did not worry about it at the time because I had one print that worked, but now anything I try to print will not print.

    I have hooked up two other macs to check out if they can print and they can print, but the one gets an interesting error window/message before it printed.
    It says IP Configuration 192.1..etc.... in use by a string of 2 numbers separated by colons. I am going by memory so I think it was 00:20:6b and then other numbers ending with c1. I have talked with Apple tech support and they say it is not a problem with the computer. When I send data from the computer the green light does not blink and I get a message that it will retry in :30 seconds but if never does print. Another time it says it is busy. Sure could use any suggestions. I have the manuals have been through them, but not finding any help. Thanks so much for any help as it has been a mind bender for all.

    I am new to posts so I hope I am doing this correctly. Thanks Again for any help!

  2. #2
    Field Supervisor 1,000+ Posts
    Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Welcome to the forum.

    So you have tried two other Macs and they both work but your iMac won't. The error that you mention sounds like an IP address conflict. When you say a string of numbers separated by colons, it will normally look like xx:xx:xx:xx:xx:xx which is the MAC address of a Mac and the machine at a guess.

    Try changing the IP address of the photocopier to something at the end of the IP range. If you are using the 192.168.0. range, then set the copier to something like 192.168.0.250. Once you have done that, try changing the print method from your iMac to IP printing instead of Bonjour.

    To do this, add a new printer and select IP Printing and then change the selection from LPD (Line Print Daemon) to HP JetDirect Socket. Enter in the IP address of the copier and then select the correct driver for the device. Make sure you leave the queue name blank as the HP JetDirect Socket run using a RAW port and doesn't require a queue name.

    This is just in case, but to change the IP address of the copier, Utility/Counter - Administrator Setting - Password 12345678 - Network Setting - TCP/IP Setting - IPv4

    PS. What version of OSX are you running?
    Please don't ask me for firmware or service manuals as refusal often offends.

  3. #3
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Also search forum for another post about mac printing. It seems Apple released an update that is playing havoc with mac printing. I think it is mostly an issue with the snmp protocol. If you are not using windows then turn this off and see if it helps. Otherwise follow THEOWL's suggestions.
    And Star Trek was just a tv show...yeah right!

  4. #4
    prg
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Thank You so much for your reply. I am running Mac OS x 10.6.8 on the IMac. The string of numbers above is exactly what it looks like. I will try changing the IP address of the copier, and adding a new printer like you said. Thanks so much for the help - very much appreciated. Have a great night. I will let you know if/when it works. Thanks Again.

  5. #5
    prg
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Thank You I will also look for what you are talking about with Apple. They of course say there is nothing more they can do to help.

  6. #6
    Field Supervisor 1,000+ Posts
    Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    There is definately a post on here about the issues with 10.6.8.

    When I read that post, it seems that it was resolved by turning SNMP off from the photocopier as Mr. Spock said. This can be done going to Utility/Counter - Administrator Setting - Password: 12345678 - Network Setting - SNMP Setting (from memory, but I might have the wording slightly wrong).
    Please don't ask me for firmware or service manuals as refusal often offends.

  7. #7
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Does the C351 have a Fiery Controller? If so check out this info from EFI:
    OS X 10.6.8 Update

  8. #8
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Quote Originally Posted by B0265 View Post
    Does the C351 have a Fiery Controller? If so check out this info from EFI:
    OS X 10.6.8 Update
    if you are using a fiery and using osx leopard or tiger make sure that appletalk is enabled on the imac side.

  9. #9
    prg
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Thank You so much to everyone who is trying to solve this problem.

    I have talked with an Apple senior advisor and they are checking to see if one of the updates has become so smart as to make the IP addresses which are too close not recognize a difference. He is to get back with me.

    He suggested using a 10._._._ or 169._._._ IP number for the time being.
    Just curious if anyone knows what numbers to fill in?

    Also, could there be some memory to clear out a job, if a job is stuck in memory on the Konica?
    That was another suggestion from Apple.

    There is a fiery on the unit too. So I am trying what is being suggested in these posts in the meantime.

    Thanks to all of you for your help.




  10. #10
    Service Tech 50+ Posts jasonofx's Avatar
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    Re: Bizhub 351C will not accept data from IMac now; will print from 2 other Macs

    Here is the other thread they are referring to:

    Mac print error on Bizhub C451

    I
    had to use Time Machine on the Mac to replace the current .lpd file with the one from OS 10.6.7
    There is an attachment somewhere in that post that tells how to do it. Your problem sounds slightly different from mine, though. Good luck!

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