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  1. #1
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    bizhub c35 displays (toner c and y missing)

    THIS MACHINE IS DISPLAYING THIS MESSAGE....<TONER CARTRIDGE C AND Y MISSING>..wherever we replace the cartridge with new ones.the machine is still showing the same message.but there is a time i change both cartridge and imaging unit (for both cyan and black),the machine worked for 2 hours then it displayed the same message...solution please??

  2. #2
    Senior Tech 250+ Posts
    bizhub c35 displays (toner c and y missing)

    Kenny's Avatar
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    Re: bizhub c35 displays (toner c and y missing)

    Hi i am having the same issue with a magenta toner missing message, did you manage to find a solution to this problem?

  3. #3
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: bizhub c35 displays (toner c and y missing)

    are you using new out of the box, genuine toners ?

    the cartridges that come with the machines when new do not have new article detection boards attached to them and will not work ever again on any other machine or the same one once the machine has passed the first toner exchange request.

  4. #4
    Senior Tech 250+ Posts
    bizhub c35 displays (toner c and y missing)

    Kenny's Avatar
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    Re: bizhub c35 displays (toner c and y missing)

    no new toners, machines have been through a few imagine units and toners with no problems we have 3 or 4 of these machines doing it now ?? Konica very little help

  5. #5
    Service Manager 1,000+ Posts
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    Re: bizhub c35 displays (toner c and y missing)

    KonMin has an update for the rails but I ran into more of the seals blocking the toner path. Seems they don't get locked into place correctly. Check the window on the IU unit and see if it is full. We normally SHAKE the crap out of the IU to try to recover it. Sometimes it works, sometimes not.

  6. #6
    Senior Tech 100+ Posts
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    Re: bizhub c35 displays (toner c and y missing)

    Try these olivetti bulletins, same machine as the KM

  7. #7
    Senior Tech 250+ Posts
    bizhub c35 displays (toner c and y missing)

    Kenny's Avatar
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    Re: bizhub c35 displays (toner c and y missing)

    will check this now Lanierboy many thanks so far !! much appreciated

  8. #8
    Service Manager 2,500+ Posts
    bizhub c35 displays (toner c and y missing)

    Hansoon's Avatar
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    Re: bizhub c35 displays (toner c and y missing)

    What a crap.

    Any battery operated sex toy is designed better.

    Hans

  9. #9
    JPHO
    Guest

    Re: bizhub c35 displays (toner c and y missing)

    Quote Originally Posted by Kenny View Post
    will check this now Lanierboy many thanks so far !! much appreciated

    What was the fix for this issue? I have one doing the same

  10. #10
    Junior Member
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    Re: bizhub c35 displays (toner c and y missing)

    Dear All,

    I have this issue on 2 machine. May I know anyone have solutions for it?

    appreciate some help.

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