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  1. #1
    Service Manager 1,000+ Posts
    Toner Warning set to "service"


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    Toner Warning set to "service"

    Trying to take more control from a certain customer. Anyone know what message appears when you set "Toner Life Warning" to "Service" instead of "User".

    Thanks in advance

  2. #2
    Service Manager 1,000+ Posts
    Toner Warning set to "service"

    habik's Avatar
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    Lightbulb Re: Toner Warning set to "service"

    Q1: What machine?
    Q2: Do you know how to get to service mode?
    Q3: Read again, what you wrote and you'll find your answer


    When toner runs out it will pop your number on display if you have set one up.

  3. #3
    Service Manager 1,000+ Posts
    Toner Warning set to "service"


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    Re: Toner Warning set to "service"

    This is a C450, but all machines have the User, Service option.


    Drum/Fuser/Transfer are defaulted to Service, but they don't display our number. It just says to replace unit soon and eventually locks up.

    My goal is to lock the machine up when the toner is low. I was thinking switching to Service might be the trick.

    It's a large company with many users, the owners requested a more prominent toner warning display.

  4. #4
    Master Of The Obvious 10,000+ Posts
    Toner Warning set to "service"

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    Re: Toner Warning set to "service"

    That will do what you want, but ... you'll get a service call condition every time the customer needs toner. Is that what you really want? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 1,000+ Posts
    Toner Warning set to "service"


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    Re: Toner Warning set to "service"

    It's what the key operator wants, it's kind of a "mine is not to question why" situation.


    But technically, the key operator should be able to install the toner, thereby clearing the message. Correct? Because the drum/fuser/transfer are defaulted to "Service" but there is nothing special we do beyond replacement or re-chipping.

  6. #6
    Master Of The Obvious 10,000+ Posts
    Toner Warning set to "service"

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    Re: Toner Warning set to "service"

    Correct. The customer can still change the toner by exactly the same method as before. You just get the red "Call For Service..." screen.

    Is the idea to prevent endusers from continuing to run the machine after "Add Toner" is displayed, de-toning the developer? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 1,000+ Posts
    Toner Warning set to "service"


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    Re: Toner Warning set to "service"

    Yes. That is what the customer is convinced is happening. It's literally a life and death situation. They supply meds for nursing homes and their charts are color coded.

  8. #8
    Service Manager 1,000+ Posts
    Toner Warning set to "service"

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    Re: Toner Warning set to "service"

    Quote Originally Posted by JR2ALTA View Post
    Yes. That is what the customer is convinced is happening. It's literally a life and death situation. They supply meds for nursing homes and their charts are color coded.

    In That case, I have better Idea.

    Switch ON (SMTP TX) email reporting of toner low and add toner to this "Operator" email, whose responsibility is to change the toner or perhaps make sure you have also "low toner" email sent to your base so your folks have a proof that machine was asking for it, and you reacted in time, so their machine has plenty of supply too. And it will be a solely responsibility of the Operator to make sure he reads his emails.

    Good Luck.

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