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  1. #1
    Master Of The Obvious 10,000+ Posts
    bizhub 501 won't print now

    blackcat4866's Avatar
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    bizhub 501 won't print now

    It's a new install. It did print at install, but the web interface was a little flakey. The addressbook would pull up the page, but would not store addressbook entries. The message was "-----TagMissing". I successfully stored addressbook entries from the machine panel. 4 days after installing drivers I get a callback "Won't print".

    Sure enough, it won't ping on the network or from a crossover cable and my laptop. The web interface is responsive, and the machine will print counter pages, but the Printer Settings button has vanished from the Utility/Counter button.

    Yesterday I installed a OACB (control board). It does ping now but still won't print. Plus I got a little bonus: "License Management Error Occurred." I don't exactly understand the garble in the manual, but I gather that something must be Activated. Reloading firmware did not fix anything. The addressbook is saving properly now.

    As you may be able to tell, I'm not very familiar with this machine. Any hints? What does the CF card do? How about the fat capacitor mounted on the little square board to CN2601/CN2602?

    The IP address requested by the customer's IT was a little unusual, but worked fine initially. Do you see any problem with it?:
    10.31.58.142
    255.255.254.0
    10.31.58.26
    Is this a variation of a Class C address, or something totally different? I'm preparing myself for another brain busting explanation.

    Yes teckat, I know you can't respond to that first post. =^..^=
    Last edited by blackcat4866; 02-22-2012 at 01:48 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #2
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    Re: bizhub 501 won't print now

    in order to get 361,421,501 to print, it must install the ic-207 as print controller, the ic-204 will not work on 501, only works for 420,360, and 500
    Last edited by Glaander; 02-22-2012 at 01:44 PM.

  3. #3
    Service Manager 1,000+ Posts
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    Re: bizhub 501 won't print now

    Re-initialize network settings on 501. Are you getting connection to board. the Lights should be blinking.

  4. #4
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    Re: bizhub 501 won't print now

    Quote Originally Posted by mo0651 View Post
    Re-initialize network settings on 501. Are you getting connection to board. the Lights should be blinking.
    is not the network, he is missing the printer setting tab, which meants ic-207 is not there or not working

    source from

    http://kmbs.konicaminolta.us/wps/por...fps/bizhub-501

    This bizhub® 501 high-volume B&W office printer scanner system looks better
    than ever -- in your office, and on your bottom line. It powers your printing,
    speeds your output, controls your distribution and more, all with center-office
    styling that gives everyone fast access to enhanced productivity. It also brings
    you the advanced Konica Minolta Emperon® Print System, superb Simitri®
    Polymerized Toner image quality, and all the options you need -- including an
    IC-207 Image Controller that powers comprehensive print/scan functionality.


  5. #5
    Partner in crime 100+ Posts Avskrap's Avatar
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    Re: bizhub 501 won't print now

    Check the IC slot on the OACB - It should be there since I've never seen a 501 without it, but you never know... Easy to find (just to the left of the DIMMs), or you could check the installation manual for it (it's up on CSES, ofcourse). Might be a bad contact or something.
    If you've changed the OACB there might be some license codes you need to enter, perhaps for the IC-207. Check the Infohub for the codes and so forth, I've never actually done it on this series...

  6. #6
    Service Manager 1,000+ Posts
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    Re: bizhub 501 won't print now

    There is 2 spots on the board for a chip. make sure it's in the correct one.

  7. #7
    Partner in crime 100+ Posts Avskrap's Avatar
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    Re: bizhub 501 won't print now

    Quote Originally Posted by mo0651 View Post
    There is 2 spots on the board for a chip. make sure it's in the correct one.
    It's the right one (marked with "IC" for your convenience) IIRC

    Regarding your subnet question, it's a 23 bit net, 510 hosts at most. Quite normal!

  8. #8
    Field Supervisor 2,500+ Posts
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    Re: bizhub 501 won't print now

    Go into admin mode...turn off TCP/IP..power cycle..turn TCP/IP settings back on..Power cycle..when network settings come back, put MFP back into DHCP then cycle power again. If it pulls an address (assuming a DHCP environment), go into user mode, printer settings, print reports...If you can get to this point, then the IC chip is installed correctly, if not then you may have a bad IC...License error can be caused by sn discrepency. Did you verify/re-enter sn in service mode..? Emujo

  9. #9
    Master Of The Obvious 10,000+ Posts
    bizhub 501 won't print now

    blackcat4866's Avatar
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    Re: bizhub 501 won't print now

    Quote Originally Posted by emujo View Post
    Go into admin mode...turn off TCP/IP..power cycle..turn TCP/IP settings back on..Power cycle..when network settings come back, put MFP back into DHCP then cycle power again. If it pulls an address (assuming a DHCP environment), go into user mode, printer settings, print reports...If you can get to this point, then the IC chip is installed correctly, if not then you may have a bad IC...License error can be caused by sn discrepency. Did you verify/re-enter sn in service mode..? Emujo
    I did not re-enter serial number in service mode. If I re-install the original OACB will my serial number come back? My suspicion is that when I pulled the capacitor PWB I lost backup memory. and the same thing will happen when I reverse the process.

    Quote Originally Posted by Glaander View Post
    is not the network, he is missing the printer setting tab, which meants ic-207 is not there or not working

    source from

    bizhub 501 Office Printer Scanner from Konica Minolta

    This bizhub® 501 high-volume B&W office printer scanner system looks better
    than ever -- in your office, and on your bottom line. It powers your printing,
    speeds your output, controls your distribution and more, all with center-office
    styling that gives everyone fast access to enhanced productivity. It also brings
    you the advanced Konica Minolta Emperon® Print System, superb Simitri®
    Polymerized Toner image quality, and all the options you need -- including an
    IC-207 Image Controller that powers comprehensive print/scan functionality.

    There is no ic-207. both sockets are open. That sounds like a really good place to start.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Field Supervisor 2,500+ Posts
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    Re: bizhub 501 won't print now

    So it sounds like you swapped OACBs and forgot to swap the print chip, and didn't re-enter the s/n..I think if you address these issues you might have a printer again Emujo

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