If this is what I think it is you can see two belts (when you look into the finisher where the paper comes out) with a kind of hook on each to shoot out the copies out to the exit tray. These two tend to catch on two plastic guides and you thump the top to loosen them. You can un-clip these plastic guides but it cause another problem, can't remember what tho.
You can also reverse the belts by hand.
However if the code is for booklet exiting then it will be something else entirely.
Bookmarks