Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 6 of 6
  1. #1
    Service Manager 1,000+ Posts
    Join Date
    Sep 2012
    Posts
    1,129
    Rep Power
    39

    C364 Printer with secure ID/Login

    Customer has a new machine with C364 PCL driver and asked a question. There question is below. Is this possible?


    I have a question for you about the new BizHub we got last week. Whenever anyone in the office tries to print something, they are required to put in their department name and password. Is there somewhere in the print driver preferences or user codes we can enter this information one time, rather than having to enter it each time we print something?


    The user settings allow for a secure ID or adding to the user box, but I can’t find any place to enter the dept. name/password to keep from having to type it in each time I want to print something. There’s nothing in the user guides that I can find to help with this and would very much appreciate your assistance.


    EDIT: I found TAUS0802548EN03 But it did not help. On the machine it deletes the print job with group auth error.


    Subject:
    When printing with Account Track/User Authentication enabled, the print job does not print out.
    Description:
    Unable to perform print pass through (Print without Authentication) with Account Track/User Authentication enabled.
    Solution:
    CAUSE: Incorrect printer driver settings.

    SOLUTION: To perform print pass through with Account Track/User Authentication enabled, in the printer driver Properties, select the Configure tab and, under Device Option, select Account Track.
    If this setting is set to "Enable", you have to input Department Name and Password even if the "Print without authentication" is set to Allow. If the Department Name and Password are blank, the print job will canceled.
    If this setting is set to "Disable", the job can be printed.
    If the setting is grayed out and cannot be changed, you must uncheck the "AUTO" setting in the "Acquire Settings" option to allow changes to be made.

    Also I went into settings and tried the procedure below but got Error - not possible to verify the settings the specified dept name in account track has not been registered check if the setting is correct. printing will be cancelled.


    Checked verify authentification settings before printing and unchecked popup authentication dialog when printing.
    Last edited by wseyller; 12-31-2012 at 08:31 PM.

  2. #2
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
    Join Date
    Aug 2006
    Location
    tampa,fl
    Posts
    2,067
    Rep Power
    63

    Re: C364 Printer with secure ID/Login

    Printers> right click on printer> printing preferences > basic tab > user authentication > enter credentials and click verify.
    Click apply/ok until back to desktop.

    Should be in network admin guide.
    And Star Trek was just a tv show...yeah right!

  3. #3
    Master Of The Obvious 10,000+ Posts
    C364 Printer with secure ID/Login

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,468
    Rep Power
    463

    Re: C364 Printer with secure ID/Login

    Quote Originally Posted by Mr Spock View Post
    Printers> right click on printer> printing preferences > basic tab > user authentication > enter credentials and click verify.
    Click apply/ok until back to desktop.

    Should be in network admin guide.
    That's correct. But your endusers will have to retrieve their print jobs by entering their username and password each time, when using secure print. It's something like 8 steps to retrieve a print job. If anybody with influence has to use it, it often gets turned off. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Trusted Tech 50+ Posts
    Join Date
    Nov 2010
    Posts
    51
    Rep Power
    28

    Re: C364 Printer with secure ID/Login

    Account track/user authentication and secure printing are different things.

    Secure print is used to stop jobs printing off if you are not at the machine so confidential data is not left on machine

    Account track/User authentication is used to track usage of machine.

    you need to decide what you want.

    Use printing peferences to hold the account data, It does work I have used it on those machines

    Print without authentication will allow the job to pass through and print BUT it will not be logged for billing

  5. #5
    Service Manager 1,000+ Posts
    Join Date
    Sep 2012
    Posts
    1,129
    Rep Power
    39
    Yeah its not secure print but account track they are using. I believe Mr Spock is correct. Another tech in house also led me to the same. I will be calling the customer Wednesday to try this again. Thanks for the help.

    Sent from my Galaxy Nexus using Tapatalk 2

  6. #6
    Field Supervisor 1,000+ Posts RRodgers's Avatar
    Join Date
    Jun 2009
    Location
    San Bernardino
    Posts
    1,951
    Rep Power
    56

    Re: C364 Printer with secure ID/Login

    Quote Originally Posted by Mr Spock View Post
    Printers> right click on printer> printing preferences > basic tab > user authentication > enter credentials and click verify.
    Click apply/ok until back to desktop.

    Should be in network admin guide.
    That is the fix right derrr
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here