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  1. #1
    design8a
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    C250 lost options on Utilities screen prompt

    Recently aquired a 2006 C250, installed new oem toners all of them. Prints perfect only has 11k total count of pages. But after 1 day, i hit "Utilities" and lost the "Administration" option and other 7 other options, only see option #4 "Check Consumable Life". Does anyone know why this happened??

  2. #2
    Service Manager 5,000+ Posts
    C250 lost options on Utilities screen prompt


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    Lightbulb Re: C250 lost options on Utilities screen prompt

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  3. #3
    Trusted Tech 50+ Posts
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    Re: C250 lost options on Utilities screen prompt

    Usually something is going on in the background. Either a job is waiting to print or a fax is waiting to send. Check the job list and see if a job is present. Delete the job and everything should come back. Another thing to try would be to power off and unplug for a few seconds. This might clear the job. Depending what it is.

    Good luck.

  4. #4
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Re: C250 lost options on Utilities screen prompt

    Quote Originally Posted by rocky246 View Post
    Usually something is going on in the background. Either a job is waiting to print or a fax is waiting to send. Check the job list and see if a job is present. Delete the job and everything should come back. Another thing to try would be to power off and unplug for a few seconds. This might clear the job. Depending what it is.

    Good luck.
    Yeah that
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  5. #5
    design8a
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    Re: C250 lost options on Utilities screen prompt

    thanks guys for the help. BUT its still not letting me get to the Administration settings. You guys are correct there is a job in que, turns out is a fax test page trying to send. But it DOES NOT allow me to delete this job. I am also cannot put it in "Power Mode" tell me "cannot enter sleep mode". I am having difficulties using the touch screen, what can i do, how do i flush the memory?? any other options?

  6. #6
    Master Of The Obvious 10,000+ Posts
    C250 lost options on Utilities screen prompt

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    Re: C250 lost options on Utilities screen prompt

    How about Service Mode > Initialization > Memory Clear?

    Do you have a menu option something like that? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
    design8a
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    Re: C250 lost options on Utilities screen prompt

    I cannot access Service Mode or Tech Mode. I do not know the correct command to get into settings. Anybody?

  8. #8
    design8a
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    Re: C250 lost options on Utilities screen prompt

    tried the Service Mode option on this particular machine Bizhub C250 even after following manufacture service mode instructions, i cannot access this mode.
    1. Press the Utility/Counter Key
    2. Touch (Details) on Meter Count Display
    3. Press the following keys in this order.
    Stop --> 0 --> 0 --> Stop --> 0 -->1

    from the field service ver 1.0 july 2005 handbook, and no luck, anybody have another option or suggestion???

  9. #9
    Master Of The Obvious 10,000+ Posts
    C250 lost options on Utilities screen prompt

    blackcat4866's Avatar
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    Re: C250 lost options on Utilities screen prompt

    To test the memory you'll have to access service mode > State Confirmation > Memory/HDD Adj > Memory check. If you can't test it, you could jump right to replacing it. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    design8a
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    Re: C250 lost options on Utilities screen prompt

    Quote Originally Posted by blackcat4866 View Post
    To test the memory you'll have to access service mode > State Confirmation > Memory/HDD Adj > Memory check. If you can't test it, you could jump right to replacing it. =^..^=
    Sure, do you have any notes on doing this? what type of memory it will need and any restrictions?

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