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  1. #1
    Senior Tech 100+ Posts
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    Scan to email problems on new Bizhubs

    Hello All,

    we have received our first batch of the new C284e machines. I seem to have issues when setting up email with them.
    I know as a default the email tx is set to off, we turn everything on then enter the details from there old machine (also a KM box) and the new machine fails to see the server or send email.

    anyone having the same issues?? KM say its the mail server but these details have worked on all the old KM machines and its not just one customer.

    Any help would be great.

    Many Thanks.

  2. #2
    Head Tech 500+ Posts SmellsHot's Avatar
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    Re: Scan to email problems on new Bizhubs

    First thing I would do is setup a scan to yahoo account. smpt.mail.yahoo.com port 465 SSL turn on smtp authentication (enter a valid yahoo email and password) Make sure you have the gateway and DNS set and you can also use the same yahoo account that your scanning to as the "from address" If this works you know it's not your machine.
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  3. #3
    Field Supervisor 2,500+ Posts
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    Re: Scan to email problems on new Bizhubs

    had the same issue on a upgrade from C652/C360 to C754/C364e..Server connect issue on 1st attempt to scan, 2nd attempt would be successful. If you waited 5 min, the issue would repeat. The old systems NEVER had any email issues. Had to use the IP address of the mail server versus the name. Did the trick for the most part. Ed
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  4. #4
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    Re: Scan to email problems on new Bizhubs

    many thanks for the replies, i will give them a try

  5. #5
    TEZDON
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    Re: Scan to email problems on new Bizhubs

    Hi we have had problems with these new machines.
    We have upgraded a couple of the C224 with the new C224e and used the exact same mail settings but we keep getting smtp authentication issues. we have we get the same problems with yahoo
    we had to use Gmail to overcome the Problem.
    When we put a trace on the mail server and although the authentications settings have been made through the web interface the trace says they are not set.
    firmware G20-A9

  6. #6
    Senior Tech 100+ Posts
    Scan to email problems on new Bizhubs


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    Re: Scan to email problems on new Bizhubs

    Same here. Sometimes, just a reboot resolves the issue. We have been seeing a mixture of scan to email issues on the e series at installation time.

    Server connection every time: Usually fixed by a reboot.
    Server connection failure erratically: Problem tends to go away on its own.

    The biggest issue we are having is the "Automatically Deleted" error. No clue what that means but we see it a lot. When these machines start this, nothing seems to work. We use a gmail account for testing and it will give the same error. Then all of a sudden, the problem goes away.

  7. #7
    Senior Tech 100+ Posts
    Scan to email problems on new Bizhubs


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    Re: Scan to email problems on new Bizhubs

    Quote Originally Posted by emujo View Post
    had the same issue on a upgrade from C652/C360 to C754/C364e..Server connect issue on 1st attempt to scan, 2nd attempt would be successful. If you waited 5 min, the issue would repeat. The old systems NEVER had any email issues. Had to use the IP address of the mail server versus the name. Did the trick for the most part. Ed
    Actually saw the same exact issue last week on an install. Every other scan would fail almost like clock work. Input the IP address instead or the server name and the issue went away. They have about 15 other bizhubs there setup identically using the email server name.

  8. #8
    Senior Tech 100+ Posts Mitch Barron's Avatar
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    Unhappy Re: Scan to email problems on new Bizhubs

    Greetings all!

    Hope you all are well. Summer is over and with winter seems to come all kinds of stupid problems. I am experiencing problems with our scan to email on a Bizhub c284. This machine is standing in our showroom (thank god!) and it has worked the last 2.5 years without a problem and now it won't send anything (server connection error). I have tried absolutely everything pointed out on the forums and have even asked the techs at our Distribute to check in on it and they were scratching their heads. I attached a snapshot of the rom version. The machine is setup over a Gmail account that I have used for countless customers and I am positive the settings are correct and I know the email itself is good too because I would have heard something from customers using said account. So far I have tried setting the network settings back to default and re-entered the info, wiped the machine completely and setup from factory, tried countless other mail servers (gmail, yahoo, private, etc), and have used IP address instead of host name with zero success. I have no clue what to try next. Any help or ideas? I'm starting to lose my cool and soon will find out if this bizhub can fly (I'm sure it can too!) oh, and I thought it could be something with our network here, but I took a different machine (c224) and plugged it in right beside the c284 on the same switch, set it up and it was sending mails in no time....Help plz.

    Thanks! Take care!

    MitchRom version +284.JPG
    Last edited by Mitch Barron; 11-23-2015 at 09:26 AM.

  9. #9
    Field Supervisor 500+ Posts
    Scan to email problems on new Bizhubs


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    Re: Scan to email problems on new Bizhubs

    Quote Originally Posted by Mitch Barron View Post
    Greetings all!

    Hope you all are well. Summer is over and with winter seems to come all kinds of stupid problems. I am experiencing problems with our scan to email on a Bizhub c284. This machine is standing in our showroom (thank god!) and it has worked the last 2.5 years without a problem and now it won't send anything (server connection error). I have tried absolutely everything pointed out on the forums and have even asked the techs at our Distribute to check in on it and they were scratching their heads. I attached a snapshot of the rom version. The machine is setup over a Gmail account that I have used for countless customers and I am positive the settings are correct and I know the email itself is good too because I would have heard something from customers using said account. So far I have tried setting the network settings back to default and re-entered the info, wiped the machine completely and setup from factory, tried countless other mail servers (gmail, yahoo, private, etc), and have used IP address instead of host name with zero success. I have no clue what to try next. Any help or ideas? I'm starting to lose my cool and soon will find out if this bizhub can fly (I'm sure it can too!) oh, and I thought it could be something with our network here, but I took a different machine (c224) and plugged it in right beside the c284 on the same switch, set it up and it was sending mails in no time....Help plz.

    Thanks! Take care!

    MitchRom version +284.JPG
    It could be related to the recent changes Google made in regard to TLS. They were using TLS 1.0 and have recently migrated to TLS 2.0.

    KonicaMinolta released a tech bulletin on this #9894

    The fix for now involves installing a self signed security certificate on the machine.

  10. #10
    Field Supervisor 500+ Posts
    Scan to email problems on new Bizhubs

    Blizzoo's Avatar
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    Re: Scan to email problems on new Bizhubs

    Here is the bulletin attached
    Scan to Email using gmail settings
    Defects are simple, our mind is complicated

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