I have a machine that would show a prompt saying "copying and scanning" functions are turned off. All the machine can do is do print jobs. I would do a trouble reset, reconnect the DF scanner cables on the machine and the message would disappear and the machine would start working to normal again. This machine has been called for service twice because of this. Anyone have an idea on what is causing this?
bizhub c224
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Re: bizhub c224
Check the service mode "trouble isolation set"
The message you describe is displayed when the Scanner & ADF are "Set"
Unset is normal
Set = disabled
Change to unset and restartComment
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Re: bizhub c224
Did you find any trouble codes in the service call history?Comment
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Re: bizhub c224
Ask the customer if they are seeing a "xxx is disabled, press continue to bypass" or something to that effect. At least you can determine if the MFP is self isolating a problem. Once they hit the sub power button, the disabled part is bypassed, but if they cycle power the process starts again. EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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Re: bizhub c224
Ask the customer if they are seeing a "xxx is disabled, press continue to bypass" or something to that effect. At least you can determine if the MFP is self isolating a problem. Once they hit the sub power button, the disabled part is bypassed, but if they cycle power the process starts again. Emujo
Not sure how to tackle this problem.Comment
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Re: bizhub c224
reflashed the machine back on Friday and customer contacted me saying it came back again.Comment
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Re: bizhub c224
Is the MFP on VCARE? If so you should be able to see any reported trouble codes on the vcare server. Might help in trouble shooting, but it sounds like an ADF issue. Have you installed GC8-20 firmware? EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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Re: bizhub c224
The customer notified me again this morning saying the copy and scan functions were disabled again.Comment
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