Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 19
  1. #1
    Head Tech 500+ Posts SmellsHot's Avatar
    Join Date
    Dec 2009
    Location
    Sault Ste Marie, MI
    Posts
    512
    Rep Power
    36

    Scan to email "connection timeout"

    Scan to email not working. Get a "connection timeout" error, about 3 seconds after the original is scanned. Happens everytime. I tried setting up scan to yahoo. Same thing. The timeout is set to 60 secs, but errors after only 3.....Very weird. Scan to smb works fine. Can ping everything as well....
    Anyone see anything like this?
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  2. #2
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
    Join Date
    Aug 2006
    Location
    tampa,fl
    Posts
    2,067
    Rep Power
    63

    Re: Scan to email "connection timeout"

    job list > job details > scan(or send) > job history > highlight failed job > details > post error message and/or code.

    This could be about 100 different items from a misspelled email server to blocked firewall to improperly setup mail account.
    And Star Trek was just a tv show...yeah right!

  3. #3
    Service Manager 1,000+ Posts
    Join Date
    Sep 2012
    Posts
    1,129
    Rep Power
    39
    What model is this?

    Sent from my DROID BIONIC using Tapatalk

  4. #4
    Head Tech 500+ Posts SmellsHot's Avatar
    Join Date
    Dec 2009
    Location
    Sault Ste Marie, MI
    Posts
    512
    Rep Power
    36

    Re: Scan to email "connection timeout"

    Mr Spock....that is the detailed error "connection timeout" I've tried a few email servers so it's nothing with those.....

    It's on a biz 552

    Forgot to mention they have another 552 and a biz 600 that work fine with scan to email. No settings are different between the two 552's........
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  5. #5
    Service Manager 1,000+ Posts
    Join Date
    Sep 2012
    Posts
    1,129
    Rep Power
    39
    I wonder if firmware and soft switches between the two 552s are the same. Then I would set TCP/IP to dhcp and auto obtain network settings and try again with a different IP address. Make sure DNS is set correct. I always add googles DNS settings in addition to DNS servers on your lan if possible. After that I would backup address book and etc then factory reset the copier data.

    Sent from my DROID BIONIC using Tapatalk

  6. #6
    Field Supervisor 1,000+ Posts RRodgers's Avatar
    Join Date
    Jun 2009
    Location
    San Bernardino
    Posts
    1,951
    Rep Power
    56

    Re: Scan to email "connection timeout"

    Both copiers on the same firmware? Also, for giggles try a new cable.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  7. #7
    Head Tech 500+ Posts SmellsHot's Avatar
    Join Date
    Dec 2009
    Location
    Sault Ste Marie, MI
    Posts
    512
    Rep Power
    36

    Re: Scan to email "connection timeout"

    I Reflashed machine with current firmware, used a different cable. This machine was working and all of a sudden stopped. I'm thinking something to do with HDD or memory.........
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  8. #8
    Field Service Manager 1,000+ Posts
    Scan to email "connection timeout"

    pepper38_cnd's Avatar
    Join Date
    Aug 2005
    Location
    Windsor, ON Canada
    Posts
    1,074
    Rep Power
    51

    Re: Scan to email "connection timeout"

    Scan to email failing is rarely the fault of the machine. Do they host their own email server? If so have their IT checked the log files for the server? Do they use their ISP's email server? If so have they set up an individual account for this MFP, and entered the correct login? Have you done a Packet Capture to see the network flow when the machine request and email connection?
    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
    Now into Ip TV KODI Boxes

  9. #9
    Head Tech 500+ Posts SmellsHot's Avatar
    Join Date
    Dec 2009
    Location
    Sault Ste Marie, MI
    Posts
    512
    Rep Power
    36

    Re: Scan to email "connection timeout"

    I've tried a few different email servers and none work, so I really don't think it has anything to do with their email server........
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  10. #10
    Field Service Manager 1,000+ Posts
    Scan to email "connection timeout"

    pepper38_cnd's Avatar
    Join Date
    Aug 2005
    Location
    Windsor, ON Canada
    Posts
    1,074
    Rep Power
    51

    Re: Scan to email "connection timeout"

    Obviously you believe you have a hardware issue. I still say the best way to trouble shoot Scan to email issues is to look at the network side. Do a packet capture, this will usually show you the problem. You say you have tried multiple email servers so it must be a hardware issue. As Mr Spock pointed out to begin with there are 100 things, if DNS is wrong, gateway is wrong, from address is misspelled, or firewall is blocking. You are not going to connect to any server on the other side of the router.

    If you cannot do a packet capture start with the basics:
    1. Can you Ping the email server from the machine?
    2. Is there an Email Account set up specifically for that machine? If not set one up.
    3. You say you have another of the same model on site, if you take the non working one off the network and change the ip address of the working machine to that of the non working machine can you still scan?
    4. How are the Ip Addresses assigned on this network are they static outside the realm of the DHCP or are they DHCP assigned and reserved? Note if they are reserved the above step won't work!
    5. If you are absolutely convinced that it is a hardware issue. Then back up everything in the machine and reset the NIC then reconfigure and test.
    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
    Now into Ip TV KODI Boxes

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here