Error C4551 and C4554

**mntech** · 02-06-2014

Hello,

I'm having the same problem with the C-4551 error code on the bizhub C353

When I fired the machine up with the CF card loaded with firmware, the machine gave me flash card error, I don't remember exactly what it said, something like error, please check card.

Somebody sent me the firmware its the c353_a02e0y0_f000_g00_r6.exe
I had problems using the mkcf batch file, but was able to use the KM firmware toolkit 2006 to install firmware on CF card, and also had it verify. (used the file Thames1_cf.tar.gz)

Also the card flash card I'm using is a Transcend 256MB (is the card too big?, do I need a different brand?)

Please HELP, What did I do wrong???

Thanks,
Josh

**Synaux** · 02-07-2014

Originally Posted by mntech

Hello,

I'm having the same problem with the C-4551 error code on the bizhub C353

When I fired the machine up with the CF card loaded with firmware, the machine gave me flash card error, I don't remember exactly what it said, something like error, please check card.

Somebody sent me the firmware its the c353_a02e0y0_f000_g00_r6.exe
I had problems using the mkcf batch file, but was able to use the KM firmware toolkit 2006 to install firmware on CF card, and also had it verify. (used the file Thames1_cf.tar.gz)

Also the card flash card I'm using is a Transcend 256MB (is the card too big?, do I need a different brand?)

Please HELP, What did I do wrong???

Thanks,
Josh

Did you format the CF card? If you did you might as well buy a new one.
256mb and 128mb are good sizes and color KMs are finicky with certain CF cards regardless of size.

**Synaux** · 02-07-2014

If its your card, this is the type I use, but make sure you get the exact same one 51PN9E8DYDL._SL500_AA300_.jpg

**mntech** · 02-07-2014

Thanks,
Yeah, I formatted the card after having problems with the card_works batch file....weird that a format would cause it to not work.
I'll try finding the card you listed.

Couple questions:
1. Is there any other way of upgrading the firmware? Serial cable or network upload?

2. I noticed after the CF card has been programmed with firmware, the card is no longer recognized by Windows, I assume this is normal? Or should I be able to view the files after?

3. Is the firmware version I have correct for fixing this issue? c353_a02e0y0_f000_g00_r6

Thanks again

**mntech** · 02-07-2014

I was poking around in some other threads related to firmware updating on KMs....

I am first going to try using a hex editor to write all zeros to the compact flash card then try loading the firmware again.

**Synaux** · 02-07-2014

Originally Posted by mntech

I was poking around in some other threads related to firmware updating on KMs.... I am first going to try using a hex editor to write all zeros to the compact flash card then try loading the firmware again.

I believe that you need to figure out a way to format it to VXworks.

**Synaux** · 02-07-2014

Originally Posted by mntech

Thanks, Yeah, I formatted the card after having problems with the card_works batch file....weird that a format would cause it to not work. I'll try finding the card you listed. Couple questions: 1. Is there any other way of upgrading the firmware? Serial cable or network upload? 2. I noticed after the CF card has been programmed with firmware, the card is no longer recognized by Windows, I assume this is normal? Or should I be able to view the files after? 3. Is the firmware version I have correct for fixing this issue? c353_a02e0y0_f000_g00_r6 Thanks again

1) Yes, Internet ISW via Service Mode.

2) Windows might says it needs to be formatted, but it should still recognize the card.

3) That firmware appears to be the latest "base" firmware; however, there are a mere 134 additional "special" firmware of which C353_A02E-0Y0-0050-G2A-0900.exe looks relevant. Install what you have then the special firmware.