Is this Don that use to work for a joker named Pete many years ago? Did you use to come to Tampa to buy machines on Waters ave?Hey, I appreciate your feedback. You're right. I just don't get it. No one's asking a dealer to do anything wrong. Copiers get sold and moved from state to state. That's legal. The buyers and sellers and even the original owners that move them own the equipment, regardless of who sold it. It's not stolen, or black or grey market, although a lot of authorized dealers treat off lease equipment like it is. They tell my customers its "legacy" or "discontinued", even with 4+ years of support left. They are not even on KM's 3 year end of life list. For a dealer to be told by KM that there's a problem supporting a machine they didn't happen to sell is ridiculous. Say I buy a Smith & Wesson pistol in Montana and move to Florida, and I need service, especially for a problem that has a factory bulletin out on it. Say my local dealer didn't address the issue within a year. I can go to any S&W dealer and get the part, order it from S&W, or have them fix it if it's beyond my ability - MY CHOICE. Not everyone has a contract, and that's not illegal. Not every dealer addressed every machine under contract, and that's not the owner's fault. So the problem is with KM, and/or it's authorized dealers. They can point to their SSD vendors but it's still on them. Putting a time limit on the repair action is on them too. KM has the parts, and has recently provided them to their authorized dealers (still at no charge, but cost is irrelevant). I want to purchase said parts from any authorized dealer that will sell them, and pay their reasonable asking price. So far no dealer wants to take the time. You say they are taking a risk. From my view, the risk is that they are busy and it's off the beaten path, and they need to get their priority contract calls done. They consider this a favor, and a pain. A per-call customer is already low priority. A "legacy" machine and a tedious order process make it all the more so.
Please explain the risk, because no-one's trying to game the system. I'm just trying to fix three of KM's lost and abandoned mistakes that I legally purchased with a verifiable chain of custody. I genuinely thank you for your insight.
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