hello friends ... I need your help, I have a c224e but they blocked it from the administrator and from the service mode, I do not have installers, I tried in various ways to unlock it but it is not possible now I am looking for the firmware but I do not have it and I cannot find it .
Has anyone had this problem who can help me know what to do ...
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I would like to share how I resolved the problem I created by installing an ssd board from one machine to another. My reason for doing the swap was to test a constant rebooting problem with my bizhub c224e. the machine I borrowed the ssd from was a parts machine c284e. As any good tech knows (not me because I am not a tech just a carpet cleaner) if you are going to test an ssd you need to test with both ssd and MFP together.
(Search for TAEU1300521EN.pdf for how to test with boards from other machines)
I learned the hard way that this will mess up your passwords. Evidently the ssd and MFP are conflicting and that messes up the data. In my case the machine would boot up and print fine but not allow access to service or admin using default passwords. This problem was solved using a reset tool that is designed to reset the MFP. To be honest I was told it would be a toss up if the ssd would overwrite the mfp or vise a versa but in either case it should reset to where I could get to service mode. The steps I took were as follows:
I did an online search for these files and was able to find them.
1. I located the .tar file that needs to be copied “as is” not extracted onto a usb flash drive. These are the files for other models.
FILE NAME MODEL
A145FW.tar bizhub C754/C754e/C654/C654e/C554/C554e/C454/C454e/C364/C364e/C284/C284e/C224/C224e
A55VFW.tar bizhub 554e/454e/364e/284e/224e
A61FFW.tar bizhub 754/754e/654/654e
Search for the instruction file USING THE RESET TOOL.pdf
Basically the pdf reads:
1. Copy the .tar file to the root folder of USB flash memory stick. (See associated .tar files listed above.)
2. Install the USB flash memory into USB maintenance slot to download firmware.
3. Turn the main SW ON.
4."Data initialization completed!" is shown.
5. Turn the main power switch OFF/ON.
6. Remove the USB flash memory from the MFP maintenance USB port.
7. Turn the main SW ON. CD390 error is indicated on the operation panel (normal operation).
8. Let the MFP reboot two times (on its own) until you see the Restore Tab on the control panel.
9. Touch the "Restore¯ button then YES to execute the restore data from SSD board to MFP board.
10. Turn the main SW OFF.
11. Upload the latest firmware.
2. I followed those instructions and reset the machine.
3. I installed the latest firmware in my case A5C10Y0-F000-G00-K2.
4. set softswitch 25 to hex 60. for ver. 7
My machine is working fine.
Please consider that I am not a certified tech and just an end user. I offer this information on my experience to bring something of value to this board and in hopes that it may help someone else with a similar problem. Good luck.
James 3:17
There are some post on this forum pertaining this you may also find helpful. Again i would encourage anyone not sure on this information to try an get some further input from someone with more knowledge and experience with this equipment than a carpet cleaner.
BH-C224e input passward incorrect
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Originally Posted by AG2827
hello friends ... I need your help, I have a c224e but they blocked it from the administrator and from the service mode, I do not have installers, I tried in various ways to unlock it but it is not possible now I am looking for the firmware but I do not have it and I cannot find it .
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