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  1. #1
    Technician sasa12u's Avatar
    Join Date
    Nov 2011
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    Some text missing when printing completed using machine c224e

    Hi,
    My customer print 1 form of ms word as in the file attached,the yellow wording in the form missing once the print using pcl and try using ps driver but no luck.
    any idea to solve this issue.Thank
    Attached Files Attached Files

  2. #2
    Service Manager 1,000+ Posts
    Some text missing when printing completed using machine c224e


    Join Date
    Mar 2012
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    Re: Some text missing when printing completed using machine c224e

    Have you looked to see if there was an updated driver and/or special firmware to fix this? What version M$ Office are they running? You could try Open Office and see if it works.
    Also, you can save it as a bitmap or pdf and it should print.

  3. #3
    RTFM!! 5,000+ Posts allan's Avatar
    Join Date
    Apr 2010
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    Re: Some text missing when printing completed using machine c224e

    Try this on the driver. First deselect use printer fonts. Then try to set to Bitmap fonts as well.

    Bitmap.jpg

    Maybe but i think maybe not.

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