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  1. #1
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    Bizhub fax issue

    Interesting problem...bizhub223...everything great except fax Rx's only receive 1page of multiple page faxes,from multiple numbers, and tested ricogfax just fine.
    Thanks

  2. #2
    Senior Tech 250+ Posts
    Bizhub fax issue

    copydocinc's Avatar
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    Re: Bizhub fax issue

    Unplug power cord, after turning machine off. Plug back in, try again. I know this is elementary, but the best of us have forgotten to do the basics form time to time

  3. #3
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    Re: Bizhub fax issue

    Thanks doc. Already tried it.

  4. #4
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Bizhub fax issue

    Do you think its a bad line?
    Or that fax configuration is wrong.

  5. #5
    Service Manager 5,000+ Posts
    Bizhub fax issue

    copier tech's Avatar
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    Re: Bizhub fax issue

    Quote Originally Posted by allan View Post
    Do you think its a bad line?
    Or that fax configuration is wrong.
    I agree this is most likely a bad line, plug in a handset & make a call, listen for crackles etc
    Let us eat, drink, and be merry, because tomorrow we may die!

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  6. #6
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    Re: Bizhub fax issue

    Thank you for helping. Dumb question, but how do we test for a bad line?
    I have a hard time overcoming a customer that says "why is it working on my Ricoh fax?"

  7. #7
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Bizhub fax issue

    You can connect a handset and listen for crackling sounds and any abnormality.

    Is the machine connected to PSTN or PABX?

  8. #8
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Bizhub fax issue

    Quote Originally Posted by copier tech View Post
    I agree this is most likely a bad line, plug in a handset & make a call, listen for crackles etc

    Sorry missed you post there

    Ok go to the job log and get the code that pops up there under detail. that could help, does the machine give a failure message or a NG delivery report.

    Did you check the marketing area?
    Did you reinitialize the fax?

    What have you tried so far?

  9. #9
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    Re: Bizhub fax issue

    Quote Originally Posted by allan View Post
    You can connect a handset and listen for crackling sounds and any abnormality.

    Is the machine connected to PSTN or PABX?
    Hi there.
    Checked the line....clear
    Set for pb.
    Tried: ecm off,slowed to9600,reinitialize fax,next step is new fax board.
    It s quite odd, sometimes it prints 1 page of a multipage, other times nothing. Yesterday I sent 3 pages OK, then nothing...no real pattern. When you mention marketing area, I recall like a353 set to Japanese. And it caused odd fax issues. Will check this.
    Thanks again.

  10. #10
    Not a service manager 2,500+ Posts Iowatech's Avatar
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    Re: Bizhub fax issue

    For what it is worth, it appears that there are a lot of people with Bizhub experience here:
    http://www.copytechnet.com/forums/konica-minolta/
    You might try posting there too.

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