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  1. #11
    Senior Tech 100+ Posts giddyupngo's Avatar
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    Smile Re: C224e paper jam 3003

    Just an update, the problem turned out to be the new clutch I installed (clutch #8). After speaking with Konica Minolta technical support, they recommended removing the clutch and cleaning it, as they have had some issues with some new clutches having excess grease inside.

    I removed the clutch, took it apart, and cleaned the plates with
    "Blue Shower Maintenance Cleaner". After reassembling, I ran over 1,000 sheets through using paper passage test with alternating trays (no jams). The plates of the clutch were basically clean, the towel I cleaned it with showed a little dirt/grease. Could possibly have been a loose connection, by dissembling and reassembling I also re-seated a large number of connections. The bulletin also mentions making sure the wires leading to clutch #8 are not too tight, which probably could lead to loosening of the connection through vibration. Re-route it if necessary. This clutch is really buried, expect this fix to take 2-4 hours.

    The bulletin number is KBA01201071

    Here is the link to the bulletin, you must be logged in to Konica Minolta first.
    Display

    Last edited by giddyupngo; 12-18-2015 at 08:24 PM. Reason: typo

  2. #12
    Field Supervisor 500+ Posts
    C224e paper jam 3003


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    Re: C224e paper jam 3003

    Hi all

    sorry to bring up an old thread but i just wanted to as the question:

    I have this jam code but it only occurs when printing from cassette 3! This makes me assume the reg roller bushings, clutch 8, ps3 ps1 are all ok?

    I have fitted the washers to the lower right door for jam code 2002 however it does not have the new modded transport roller. It does have new cassette rollers to include the new ribbed pickup roller...

    Thanks

  3. #13
    Service Manager 1,000+ Posts
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    Re: C224e paper jam 3003

    Quote Originally Posted by jonbonse View Post
    Hi all

    sorry to bring up an old thread but i just wanted to as the question:

    I have this jam code but it only occurs when printing from cassette 3! This makes me assume the reg roller bushings, clutch 8, ps3 ps1 are all ok?

    I have fitted the washers to the lower right door for jam code 2002 however it does not have the new modded transport roller. It does have new cassette rollers to include the new ribbed pickup roller...

    Thanks
    what about the one way rollers

  4. #14
    Field Supervisor 500+ Posts
    C224e paper jam 3003


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    Re: C224e paper jam 3003

    Quote Originally Posted by Albonline View Post
    what about the one way rollers
    Which ones are these to be sure?

  5. #15
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C224e paper jam 3003

    Those in cassette 3 paper feed unit. Just swap them with another from working tray and test if don't have spare ones.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  6. #16
    Field Supervisor 500+ Posts
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    Re: C224e paper jam 3003

    Quote Originally Posted by tsbservice View Post
    Those in cassette 3 paper feed unit. Just swap them with another from working tray and test if don't have spare ones.
    The cassette rollers are brand new

  7. #17
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C224e paper jam 3003

    Quote Originally Posted by jonbonse View Post
    The cassette rollers are brand new
    He Albonline means one-ways...me too
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #18
    Field Supervisor 500+ Posts
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    Re: C224e paper jam 3003

    Quote Originally Posted by tsbservice View Post
    He Albonline means one-ways...me too
    Do you mean the black transport rollers seen when opening the right door?

  9. #19
    Certified Konica Expert 2,500+ Posts
    C224e paper jam 3003

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    Re: C224e paper jam 3003

    no, the black one way bearings that touch and turn the rollers on the shaft, they slide off for cleaning with IPA.
    dont forget to scuff the shafts where the needle bearings ride and clean with IPA..

  10. #20
    Field Supervisor 500+ Posts
    C224e paper jam 3003


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    Re: C224e paper jam 3003

    Quote Originally Posted by Synthohol View Post
    no, the black one way bearings that touch and turn the rollers on the shaft, they slide off for cleaning with IPA.
    dont forget to scuff the shafts where the needle bearings ride and clean with IPA..
    Thank you!

    I suspected he might have meant the one way clutches not rollers...

    No that's one thing i didn't check bit will be going back so will swap round and see...

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