If you know what dealer the machine has come from contact that dealer and ask them to remove it . All you need to do is give them the serial #.
I actually was fortunate and they set up an intro screen when the machine boots with their contact info. Had they not done that I wouldn't have known and in the future for machines that I don't any info on I'd like to be able to have a way to connect it to our KFS.
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Log into KDAConnect, go to Support, go to Support Center and create a Technical support ticket if you cannot get the dealer to remove it.
Or call the hotline. They can tell you what dealer it is still registered to. If it's still registered to another dealer, you'll get error 403 when trying to register it.
If you get "network error" it's gateway, DNS or encryption.
A little more info for you, make sure both serverside & clientside HASH encryptions have SHA1 & SHA2 enabled to allow it to connect to KFS.
Also, I normally set up machines to connect to KFS before we install them. Once we get to the customers, if it shows offline, change it to monitored. Monitor mode only uses the connection for outbound. Most firewalls will allow traffic out, but not back in. This is an easy way to troubleshoot. There's a document on Kyocera's site for the servers that need to be whitelisted for the firewall for 2 way communication.
Last edited by tmaged; 04-29-2021 at 08:53 PM.
Try this
Unregistering device in Maintenance Mode
Go to Maintenance Mode U520 TDRS setting (Message: Set TDRS)
Select On/Off Config.
Select off.
Press the [Start] key and confirm the setting value.
Turn the power switch off then on. Please wait at least 5 seconds or more between power off and on.
Press the [Stop] key.
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