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  1. #1
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    7002i says processing. Sits there.

    Hi. I have a 7002i. Will can the org. On glass or feeder. Says processing but just sits there. No error codes. Just will not print. Swapped fuser and updated fw. No help. 906. Unplugged also. No jam sensors blocked. Will not also print internal. Stays in status job. Any ideas.

  2. #2
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    Re: 7002i says processing. Sits there.

    Wow this a good one. Called hotline. They said they were stumped when they first had this. He asked me to leave open 3&4 cass. Make it use only the two top trays.it worked! There was a tiny jam jammed back in the no.3 feed unit. Didn't see it at first. It will not show and jams of lift error c codes. Took it out. Rock and roll.

  3. #3
    Senior Tech 100+ Posts Zesti's Avatar
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    Re: 7002i says processing. Sits there.

    Wow....
    That's kind of TIA......

  4. #4
    Master Of The Obvious 10,000+ Posts
    7002i says processing.  Sits there.

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    Re: 7002i says processing. Sits there.

    Quote Originally Posted by Devdumper View Post
    Wow this a good one. Called hotline. They said they were stumped when they first had this. He asked me to leave open 3&4 cass. Make it use only the two top trays.it worked! There was a tiny jam jammed back in the no.3 feed unit. Didn't see it at first. It will not show and jams of lift error c codes. Took it out. Rock and roll.
    Nice! Thanks for sharing! =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Trusted Tech 50+ Posts kjg's Avatar
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    Re: 7002i says processing. Sits there.

    Thank you for sharing!
    good heads up info.

  6. #6
    Service Manager 100+ Posts Raymondd's Avatar
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    Re: 7002i says processing. Sits there.

    Just had the same thing.

    Thanks for sharing!!!

  7. #7
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    Re: 7002i says processing. Sits there.

    NP.

  8. #8
    Service Manager 1,000+ Posts
    7002i says processing.  Sits there.


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    Re: 7002i says processing. Sits there.

    I'm not clear. If the scrap is in (example) tray 3, no tray will work?

  9. #9
    Trusted Tech 50+ Posts progoffice's Avatar
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    Re: 7002i says processing. Sits there.

    Yep. Seen this one before too. It also can happen on the older 00 and 01 series machines.

  10. #10
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: 7002i says processing. Sits there.

    I had it on an 8001i today. I wish I would have known this before I replaced the fuser, HDD's, memory & firmware.
    It is worth bumping it up so someone else might see it though.
    Hope that helps !
    -Tony


    www.dtios.com
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