Integrating KFS with third party Management software (E-Automate, specifically)

[Xer0615]

was recently hired in to a small, locally owned Copystar dealer. It's a wonderful position in an excellent company, a job I really love. We staff about 18 people including the janitorial staff, sales team and officeworkers, and the CEO/VP. I personally was hired to handle primarily IT-related issues, but am slowly training to shoulder some of the burden as an actual copier technician.


We use the software called FM Audit to track usage/manage consumables and E-Automate/Remote Tech to log/manage our fleet (which includes mostly Kyocera and Konica/Muratec-- Some OKI and duplo, but they are slowly being weeded out.) We recently started having issues with certain individuals not doing/claiming not knowing HOW to perform some specific duties when it comes to recordkeeping/mgmt via E-Automate, so the company has decided to drop a couple grand on training directly from ECI. Next Tuesday the representative will be showing up at our shop to train everyone on the various aspects of the software BUT she has informed the service manager that she is not qualified to train on KFS integration.

So here comes the actual reason for my posting: I was wondering if anyone had any expertise on the subject of fleet-management integration.

I'm hoping someone here may have information on how the integration is performed, what it entails. Even just links to resources explaining the procedure/benefits/pitfalls. I have attempted googling the information myself but to no avail. Any input would be greatly appreciated. Please note: Suggesting we switch software is not going to be a sufficient solution. As the new guy, while my input on certain subjects may be valued, something of that magnitude is beyond my scope, and frankly would require a pretty outstanding rationale to warrant spending money not only acquiring new licenses but spending time performing migration.

Anyway I would greatly appreciate any input! Thanks in advance.

[Dougie179]

The only integration that I have been made aware of is automatic toner ordering from KFS in E-Automate. You set the criteria of toner level and a toner order is automatically placed in E-automate.
We still do this manually because if one toner in a color machine is at the prescribed toner level, others may be close. So we get e-mails from KFS at set levels and someone checks the other toners on KFS, just in case one is close to the level and we can save by shipping multiple toners only once.
Im not sure if there is a meter integration from KFS into E-Automate, we still do that manually also.

[GeneOR95]

So here comes the actual reason for my posting: I was wondering if anyone had any expertise on the subject of fleet-management integration.

If you are an authorized Copystar tech you should be able to access the online training through their website. If this is the case, they have several training modules on KFS, including integration with Eautomate. I recommend them.

[JR2ALTA]

If you are an authorized Copystar tech you should be able to access the online training through their website. If this is the case, they have several training modules on KFS, including integration with Eautomate. I recommend them.

I concur. Kyocera/Copystar push KFS like their lives depended on it. They'll be plenty happy to help

[tmaged]

We've had the meter import done to e-Auto since the beginning & used it previuosly with Printfleet when Kyocera hosted it & before that. You can PM me & I'll answer any questions you may have.
Kyocera does have all the documentation on KDACentral as well. Make sure they get you access if you don't have it.