Taskalfa 307ci ...... Cannot Log into command centre

**Xer0615** · 08-22-2019

Originally Posted by craigster

I just had a customer call me yesterday with same issue, I updated firmware on two printers via KFS waiting to hear back

If SSL is disabled from the system settings via the operation panel it will make the command center completely inaccessible. have done it myself on accident when I was still super fresh in this field (still a n00b but nearing a year under my belt now) and after that, a clients IT team disable the setting then called us begging for a f/w update because it was inaccessible.

Not sure it will solve the problem, but it is one of the reasons that the command center may not be accessible.

**GeneOR95** · 08-22-2019

Originally Posted by Xer0615

If SSL is disabled from the system settings via the operation panel it will make the command center completely inaccessible.

Just delete the s from https: in the address bar and you should be able to get right in. Works for me.

**craigster** · 08-26-2019

Firmware did not fix my issue via KFS so looks like I will be visiting the customer and unfortunately 100 mile drive so if you found a fix please share. Thanks

**GeneOR95** · 08-26-2019

Originally Posted by craigster

Firmware did not fix my issue via KFS so looks like I will be visiting the customer and unfortunately 100 mile drive so if you found a fix please share. Thanks

If you cannot even bring the command center up in your browser using https:, substitute http: -if you are trying to use a secure protocol to access a non secure web address it will not connect. It is worth a try if it saves a 100 mile drive.

**craigster** · 08-28-2019

So I drove out to this customer today and did everything to resolve, and the only fix was using firefox and was able to log into command ctr without the F24C code. I called kyocera also and of course they said to replace main controller. They are fine with firefox.

**blackcat4866** · 08-29-2019

Originally Posted by craigster

... I called kyocera also and of course they said to replace main controller. They are fine with firefox.

Huh! Replace the main controller? I think every call I've made to the hotline has ended that way. Then I think of a better course of action. =^..^=

**JPazy** · 08-30-2019

i had this happen to me on a Taskalfa 4501i. For some reason the customers IT tech turned off HTTPS and HTTP, which are located under the 'system/network,' 'network settings', 'protocol settings'. You may want to check to make sure a protocol wasn't disabled.

**craigster** · 08-30-2019

So basically there is no problem getting to the kyocera command ctr website, its when you try to login as Admin Admin then you get the code.
Http and Https is turned on. They had this issue using chrome and IE. I tried the 21,24 and reset to factory settings.

**callservice** · 09-24-2019

This issue raises in chrome and Firefox. IE will be o.k in some cases. Particularly MS Edge will be the best choice. Upload the new FW which kyocera did some updates for the F24C error.
Best of Luck...

**craigster** · 09-24-2019

?Recently I got another machine with same issue M6535cidn and noticed that they came out with version 9/19 release date 9/23/19 and now chrome works when Admin Admin logging into command ctr.
Will be trying it on the other two machine shortly.