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Thread: C2500 error

  1. #1
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    C2500 error

    Good day all. Customer's TA 5052CI can print from cassette 1 and 2 intermittently but paper z folds and jams in fuser unit and errors out. From cassette 3 and 4 jams in fuser unit and also errors out. Replaced feed drive unit, fuser motor,fuser unit, exit unit, feed image pwb and engine board. Updated to latest firmware as well. Problem still exists. Any ideas?

  2. #2
    Master Of The Obvious 10,000+ Posts
    C2500 error

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    Re: C2500 error

    I would have put my money on the feed drive PWB + firmware. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: C2500 error

    Quote Originally Posted by blackcat4866 View Post
    I would have put my money on the feed drive PWB + firmware. =^..^=
    Feed PWB was changed along with firmware.

  4. #4
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    Re: C2500 error

    When the Z fold happens , does the leading edge of the paper make it out of the fuser and by how much? Or does it jam at the entrance and never makes it through the fuser nip?

  5. #5
    Field Supervisor 500+ Posts
    C2500 error


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    Re: C2500 error

    Have you pulled an event report in service mode? Are there any jam codes displayed either on the screen or in the event report or do you just get the C2500? With everything you have replaced the C2500 code should have been resolved. There are several reflective optical sensors in the conveying path that can get coated with paper dust providing false indications to the machine. Don't forget to clean the areas opposite the sensors as the paper dust accumulats there as well and can provide enough reflection to make the machine think there is paper there.

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    Re: C2500 error

    Quote Originally Posted by brancas View Post
    Good day all. Customer's TA 5052CI can print from cassette 1 and 2 intermittently but paper z folds and jams in fuser unit and errors out. From cassette 3 and 4 jams in fuser unit and also errors out. Replaced feed drive unit, fuser motor,fuser unit, exit unit, feed image pwb and engine board. Updated to latest firmware as well. Problem still exists. Any ideas?
    i dont know if you got this one yet but i had a c2500 error that ended up being a broken duplex transport shaft the one hardest to get to behind transfer assy. it was a freak thing but thought i would mention it

  7. #7
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    Re: C2500 error

    Any one solved this issue?
    I have same problem now with utax 4006ci
    Run simulation 21 and 2 to reset.
    Replaced feed drive unit and fuser unit
    Planning to replace fuser drive unit and engine board.
    But as what ts said he already replaced and no luck
    Please halp

  8. #8
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    Re: C2500 error

    Good day gents! Old thread, I know, but the error is still alive, just hit it at last week. Did you guys ever solved the issue and what was the culprit?
    Thank you for your help in advance!

  9. #9
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    Re: C2500 error

    i don`t know the fix from the other technicians, but i my case it was a drive problem inside from conveying unit.

  10. #10
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    Re: C2500 error

    Thanks for chiming in KYO_OEM, I greatly appreciate.
    You mean right cover conveying unit?


    Like brancas i have exactly same problem with one side prints, not even test the duplex.

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