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  1. #1
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    Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Hi, can you please assist the following issue:

    Yellow color is missing on the status after the drum unit remplacement.

    Please check attached file.

    Thanks
    Attached Images Attached Images

  2. #2
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    Kyocera Taskalfa 2552ci - Yellow color is missing on status page


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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Was yellow there before you replaced the drum? If it was then you need to recheck your work. Make sure everything is properly seated and plugged in.

    Possibilities are yellow dev unit, yellow laser, yellow transfer roller in ITB, high voltage.

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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Quote Originally Posted by darry1322 View Post
    Was yellow there before you replaced the drum? If it was then you need to recheck your work. Make sure everything is properly seated and plugged in.

    Possibilities are yellow dev unit, yellow laser, yellow transfer roller in ITB, high voltage.
    Thank you for your prompt reply.

    Yes, Yellow was there before replacing the drum unit.

  4. #4
    Technician JPazy's Avatar
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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    I don't remember if the 2552ci has the little white button to push in on the DV unit which moves the mag roller to the drum, there may be a spring that allows it to move to the drum. Common problem for lost single color.

  5. #5
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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Quote Originally Posted by JPazy View Post
    I don't remember if the 2552ci has the little white button to push in on the DV unit which moves the mag roller to the drum, there may be a spring that allows it to move to the drum. Common problem for lost single color.
    I did not notice the little white button but saw only the release button to remove the unit.

  6. #6
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    Kyocera Taskalfa 2552ci - Yellow color is missing on status page


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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Quote Originally Posted by JPazy View Post
    I don't remember if the 2552ci has the little white button to push in on the DV unit which moves the mag roller to the drum, there may be a spring that allows it to move to the drum. Common problem for lost single color.

    I don't think the lower speed machines used the "touchdown" developer system with the moving mag roller.

  7. #7
    Trusted Tech 50+ Posts mita's Avatar
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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    also look at the drive coupler in the back it is spring loaded and may not be engaging the unit

  8. #8
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    Kyocera Taskalfa 2552ci - Yellow color is missing on status page


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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Quote Originally Posted by brunot View Post
    Hi, can you please assist the following issue:

    Yellow color is missing on the status after the drum unit remplacement.

    Please check attached file.

    Thanks
    Did you run Sims 464 and 469 after replacing the drum as per the manual? Have you tried putting the old drum back in to see if the yellow returns? When you replaced the yellow drum, was the unit fully powered down [power button on control panel then power switch, I even unplug the unit]? Unless you fully powered down the machine may not have recognized that you replaced the drum. Does the maintenance report show the serial number of the new drum? Hope this helps.

  9. #9
    Senior Tech 100+ Posts Ropariva's Avatar
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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    With these devs and drum units, they need to be pushed in FIRMLY to latch fully. You should hear an audible click once itís latched.

  10. #10
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    Re: Kyocera Taskalfa 2552ci - Yellow color is missing on status page

    Quote Originally Posted by mita View Post
    also look at the drive coupler in the back it is spring loaded and may not be engaging the unit
    I agree with mita.
    Have had several cases with these couplers.
    Before maintenance everything works well, after remounting from DK unit missing color because of no more drive for the DK

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