C8800 Error code DF7100 and 6002i

**lanierboy** · 10-07-2019

Good Morning all,

we have two 6002i machines at the same customer with the internal finisher DF7100 fitted that appear to have the same issue.

we keep getting C8800 Main program error engine/DF. This however co-insides with the machine having a paper jam.
So customer has a jam then 1 or 2 mins later C8800.

So far we have:
Replaced the complete finisher on one of the machines
Update all firmware
checked all terminals all ok.

The only thing we have not replaced yet is the engine pwb but I can see this being the problem on two machines and at the same customer?.

Has any of you had this or a similar issue before? resolution??

All help appreciated.

Regards

Phil

**GeneOR95** · 10-07-2019

The #2 solution in the book is firmware not up to date. Until you update the firmware with the latest version you are just chasing your tail.

**Ropariva** · 10-07-2019

There is a bulletin re the deformation of metal plates

https://partner.kyoceradocumentsolut...ND_0124_SB.pdf

**aandy_py** · 10-08-2019

The finisher does not make a good connection with the machine , you will notice the connector "floats" on the finisher unit. Pack this out with a washer to fix the connector and bring it slighly forward. Done this many times, the MOD dosen't work, try this.

**lanierboy** · 10-09-2019

Originally Posted by aandy_py

The finisher does not make a good connection with the machine , you will notice the connector "floats" on the finisher unit. Pack this out with a washer to fix the connector and bring it slighly forward. Done this many times, the MOD dosen't work, try this.

Thank you all for the feedback, We were going to order a new loom assby but I will try packing out the connectors and let you know.