If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Let us eat, drink, and be merry, because tomorrow we may die!
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www.copierfirmware.co.uk - www.printerfirmware.co.uk
I have had service calls for this issue a couple of times and you need the PIN to delete jobs in the Job Box. The obvious solution would be to have all users register their PIN with network admin so if/when someone leaves they could remove that account and all print jobs associated with it.
Personally, I have not had a situation where I needed to delete private print jobs using netviewer. However the netviewer manual states that you can do it without the pin number. At least it is worth a try. You could try it on units in your office before going out to the user. For my own edification I will try it on several units in the showroom in the morning.
Last edited by Firthy; 10-11-2019 at 03:19 AM. Reason: edit
in 2553ci
i can set the auto delete box timing to 1day or 1 hrs in system menu.something like that.
after you have change the auto delete timer.
restart the machine
after booting the machine.
change the machine system date to 1 year later
restart the machine.
now the private print data file may deleted
then restore the orginal setting.
done
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