Hi all,
We have a few users at multiple sites using secure print but when they forget their private pin the jobs can't be deleted.
My colleagues are formatting the HDD to delete these jobs.
This seems a bit drastic does anyone have another solution!?
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Utilities like KM Net Viewer can do this.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Originally Posted by blackcat4866
Maybe I am mistaken, as a n00bie, but with the proper administrator credentials couldn't you simply change the PIN to anything you wanted from Command Center RX?
I don't think so. Those pesky boxes are hard to get rid of without the original password.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I thought there must be a way. So these private jobs can be deleted without knowing the password?
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
True.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
There must be a simulation code surely!? (not hdd format)
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
maybe newer versions of netviewer or through the command center will allow them to be deleted. older machines may require a HDD format to delete those jobs. Back up HDD with U917 to save yourself extra work programming the address book, network settings, mgmt codes etc.
Can you expand on this? I can't find a way to cancel the job through Net Viewer.
After you get the private print jobs deleted, you should go into the job box setup and turn on deletion of job retention. You can choose 1 hour, 4 hours, 1 day or 1 week. If the private print is not printed out by the end of the retention time, the machine will delete it automatically without user intervention or a pin. This only applies to jobs stored after it is setup, prior jobs will not be deleted. In net viewer you can delete jobs as follows:
Deleting Stored Jobs
You can delete one or more Temporary or Permanent print jobs from hard disk memory.
- In any Device view, select a device.
- In the Device menu, click Stored jobs.
- In the Stored Jobs dialog box, select a delete option in the toolbar:
- Select a print job from the list. Click Delete > Delete selected jobs.
- For Temporary jobs, click Delete > Delete temporary jobs.
- For Permanent jobs, click Delete > Delete permanent jobs.
- For all jobs stored in the device, select Delete all jobs.
- Click Yes in the confirmation dialog box to finish.
Hope this helps.
Thanks: 
Likes: 
Dislikes: 
Reply With Quote
Bookmarks