3rd time so far. 3 separate customers with new type round bottle toners. Install toner bottle upside down with grey slide area facing up and stuffs it into fresh toner area. This is after all customers get full training including toner install. Some just don't care. It rips the foam on the toner hopper in the rear and shoves the foam over the hole and stops the toner from falling in. Even after it's put in correct. Brand New machines. Major pita to replace toner hopper assembly. Have to order whole unit not just new foam. 3 hour billable job. Throws a c-7301 code. Anyone seen this yet?
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