Hi all.
We have an Olivetti 5000MF (Taskalfa 5002i) giving a constant Jam 4211 (Fuser Sensor Stay Jam). The paper jams about 1 to 2 inches out of the Fuser unit.
Initially thought it to be another duff fuser unit or possibly an exit unit. Turns out it is neither of those.
We tried new feed wheels, and cleaning the registration rollers, removed and cleaned the registration feed assy (which were very dirty). This seem to improve it temporarily (we got a maintenance report out), then the same jam.
We loaned the customer a machine and have since tried the transfer belt, fuser unit and exit unit all into another customers machine and they all work fine. Not 1 jam.
When it is trying to print it sounds like there is too much load on the fuser motor. Like it is struggling for a split second when paper is fed during printing and this is just enough to cause a jam.
Sensor tests all fine and if you run the motor test, it runs just fine too. Wondering if it should it be possible to stop the fuser motor with your finger while it runs? It is possible to stop it with little effort.
Don’t have another motor to hand (probably going to order on Monday). Did try swapping it with the container motor, this resulted in the paper jamming just at the Fuser rollers, rather than partially exiting the fuser.
We just started to see error code 2300 (Fuser Motor error) late this afternoon. So am starting to think this may be the cause. Unless swapping the motors round and back has caused this.
Anyone else experienced anything like this?
Thanks
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